Magic Make Readies Quality Control Technician Hampton, VA · Full time

The chief responsibilities of our Quality Control Technician are to inspect the painting, maintenance and cleaning work that has been done in apartments and fix minor imperfections.

Description

Quality Control Technician

The Magic Make Ready Quality Control Technician is responsible for the following duties, reports directly to the Quality Control Director, and is expected to make efficiency, attention to detail, and teamwork his/her top priority. This position will lead/support the team to deliver outstanding make ready quality and promote 100% customer service scores on every apartment delivered.

I.                   Essential Job Functions:

Conducts daily inspections of homes and apartments for compliance with Magic Make Readies High Quality Standards

                 

Schedule appointments and complete all assigned quality control inspections on time and in full

               

Complete and send Inspection reports and business correspondence daily


Communicate with clients daily to resolve questions or concerns

                 

Provide support to crew leaders, cleaning teams and maintenance technicians as

assigned

                    

Inspect properties for maintenance, cleaning, painting and damages and remedy

deficiencies

                

Communicates need for return visits to Operations Director

                 

Notify Property Managers of all immediate concerns that may impede the

process of completion of the unit

                    

Serve as first level of escalation for property issues

                   

Establish and maintain a culture based on quality across the organization

                 

 Supports Cleaning Technicians in the field with training on quality and

expectations

                  

 Evaluates subcontractor cleaning and notifies Team Director of deficiencies

                  

Identifies opportunities for cost saving measures because of changing processes,

materials, or techniques

                    

Complete other tasks as assigned and as the company evolves

                 

Identifies training opportunities for Cleaning Technicians

                

Assists with Common Area Cleaning Contracts

 

II.        Other job functions:

 Accomplishes organization goals by accepting ownership for accomplishing new and

different requests; exploring opportunities to add value to job accomplishments

       

 May be required to work alternative shifts or additional hours. May need to work on-

call, attend meetings, training and planning sessions as deemed necessary by the

Company Directors.

        

Familiarizes themselves with property specific expectations


III.       Physical demands:

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

      

While performing the duties of this job, the employee will spend moderate amounts of

time on a computer as well as considerable amounts of time speaking with employees,

customers and vendors in person and by phone. This will require that the employee be

able to stand for extended periods, speak and hear. The employee will need to have

visual acuity to read an iPad screen and the manual dexterity to type and manipulate a

mouse.

      

The employee will spend time in the field and at client locations. The employee will be

required to operate a motor vehicle to inspect properties or meet with clients. At these

locations, the employee will have to walk and stand for moderate periods. The

employee may have to climb stairs, kneel and/or crouch to inspect the premises

visually. The employee will need to lift items of up to 30 lbs. occasionally. The employee

will need to have the visual acuity to inspect and make observations of properties and

structures.

       

The employee will work as part of a team, work directly with clients, and will represent

Magic Make Readies to the public. As such, the employee must have the ability to speak

to individuals and groups and to work well with others on a consistent basis.  


IV.       Work environment:

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

   

Some of the employee’s duties are performed in an office and, as such, are not subject

to extremes in the environment. However, there will be times when inspecting

properties, meeting with clients at various locations or other duties, may expose this

employee to heights, proximity to moving mechanical parts, moving vehicles, electrical

current, high heat, cold and/or the exposure to chemicals.


V.        Employment Qualification

2 years of work experience in a cleaning role and/or cleaning supervisory role


Must have exceptional attention to detail


Strong organizational and time management skills


Must be a self-starter and driven


Excellent communication and interpersonal skills


Strong problem-solving skills and analytical abilities


Must be proficient with Microsoft Office and Google products


Use proper English grammar demonstrated through both speech and written

communication


Valid driver’s license and reliable transportation

 

Note: This description is intended to indicate the kinds and levels of work difficulty that will be required of the position that will be given the title and shall not be construed as declaring what specific duties and responsibility of any position shall be. It is not intended to limit or in any way modify the right of the supervisor to assign, direct, and control the work of employees under supervision. The use of a expression or illustration describing duties shall not be held to exclude other duties mentioned that are of a similar kind or level of difficulty. 

Salary

$18 - $18 per hour