M2 Lending Solutions Loan Processor Denver, CO · Full time Company website

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M2 Lending Solutions, a mortgage banker based in Denver, Colorado, was founded in 2002 by Chris Murphy with the vision to create a full-service mortgage company dedicated to finding the right product for each customer’s individual circumstances, especially those in underserved markets. We brought this vision to fruition by recruiting ethical professionals who share our core values. Each employee is committed to providing the best possible customer service, while also ensuring that every loan is sellable to an investor. Every M2 Lending customer can be assured that their sensitive financial information is handled with the utmost care and security, and every employee knows they are part of a high-accountability, outcome-oriented, problem-solving team who values work-life balance and continuous growth and development.

About the Loan Processor position

M2 Lending Solutions is seeking an experienced, organized, and detail-oriented Loan Processor with proven expertise to join our team! You will manage all loan processing pipeline duties from file handoff from sales through clear-to-close from underwriting. This work includes partnering with Loan Officers and Loan Partners, working directly with borrowers to gather necessary documentation and communicate important deadlines, using expertise in current guidelines to provide error-free files to Underwriting, and ensuring internal systems and processes are followed to clearly communicate loan progress. Your work will contribute to building relationships with realtors and borrowers to create the best loan experience possible and ensure the organization’s ability to generate revenue. 

This is a salary-plus-bonus position with a complete benefits package. The bonus structure is based on SLA’s that drive quality, excellent customer service, and overall team performance. If you enjoy working with passionate, dedicated, team-oriented people who value both their employees and customers, we want to speak with you!

Loan Processor responsibilities are:

• Drive and manage all SLA deadlines to achieve quality outcomes of loan processing files
• Ensure established workflows, compliance, and metrics are adhered to, proactively communicating issues and problem-solving suggestions immediately as they arise 
• Manage Conventional, VA, FHA, and Down Payment Assistance loan programs
• Understand and execute processing needs for various types of loans such as purchases, refinances, second homes, and investment properties
• Work with LPA’s to order all third-party documents (appraisals, WVOE’s, etc.), complete income calculation worksheets
• Communicate clearly with customers to collect and analyze necessary documentation to complete the loan process
• Work cooperatively with borrower on conditions, keeping all internal parties up-to-date through systems, notes, and other established processes
• Submit complete and accurate files to underwriting

Loan Processor requirements are:

• Hybrid option after initial 90 days in-person at Denver office, 70% in-person at Denver office, 30% remote 
• 2+ years' experience as a Loan Processor
• 2+ years’ experience working directly with borrowers to gather documentation and resolve loan conditions
• Working knowledge of lending processes, loan principles, and loan systems
• Excellent written and verbal communication skills
• Strong time-management and high-level organization skills, especially with fluctuating loan volume
• Critical thinker, problem solver, and growth mindset
• Good knowledge of MS Office applications – Word, Excel, Outlook, Teams
• Knowledge in Encompass preferred
• High School diploma or equivalent