Lumin Health Office Manager Cambridge, MA · Full time Company website

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About Lumin Health: Lumin Health is at the forefront of a transformative health movement. Our mission is to make cutting-edge mental health treatments accessible to all, pioneering advancements and broadening reach in mental health care for conditions like depression, anxiety, OCD, and PTSD. We are a leading provider of in-network medical psychedelics, specializing in outpatient ketamine and esketamine therapies. Our client-focused centers emphasize medically sound, transformative care, supported by dedicated teams passionate about mental health improvement. Come build the future of behavioral care with us!

• We care deeply about our clients and want to give everyone a chance to feel better
• We are the fastest growing and highest volume provider of our kind in New England
• We’re innovators, constantly iterating on our care delivery models, and building technology and workflows to ensure that we deliver best-in-class care to our clients and contribute to the community of care providers
• We are backed by excellent investors and experienced operators and are rapidly growing 
• At Lumin Health, you will not only witness the impact of groundbreaking medical therapies but will also be instrumental in shaping the future of healthcare

Why Join Us: As an integral member of our team, the Office Manager will play a pivotal role in ensuring the smooth and welcoming operation of our Cambridge office. You’ll collaborate closely with clinical and administrative staff to create an environment that supports our mission of providing transformative mental health care. This is an exciting opportunity to contribute to a groundbreaking field and make a real difference in people’s lives. The ideal candidate is proactive, detail-oriented, and passionate about supporting a team dedicated to improving mental health care.

Job Summary:

We are seeking a dedicated and organized Office Manager to oversee the daily administrative functions of our Cambridge office. Reporting to the Senior Manager of Clinical Operations, you will manage office resources, coordinate schedules, and ensure that the office operates efficiently and effectively. The ideal candidate is proactive, detail-oriented, and passionate about fostering a supportive atmosphere for both staff and clients.

 Key Responsibilities:

• Oversee daily office operations to ensure efficiency and productivity.
• Foster a warm and inviting office environment that reflects our commitment to patient care.
• Greet clients and visitors, offer snacks/drinks and otherwise foster a hospitable environments
• Ensuring that patients are booked appropriately and appointments are kept on time.
• Handle incoming and outgoing communications, including phone calls, emails, and mail
• Manage office supplies and inventory; order and restock as necessary.
• Coordinate schedules, meetings, and appointments for staff and clients.
• Serve as the primary point of contact for office-related inquiries and communications.
• Assist with onboarding new employees, including setting up workstations and providing orientation.
• Liaise with building management and service providers to maintain office facilities.
• Support the clinical team with administrative tasks, including client documentation and record-keeping.
• Ensure accurate and timely submission of insurance authorizations, as well as patient billing, including coordinating with medical billers to ensure claims are processed properly.
• Organize office events and team-building activities to enhance staff engagement.

 Required Qualifications:

• Bachelor’s degree or equivalent experience.
• Proven experience as an Office Manager, Administrative Assistant, or similar role.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Proficiency in office software, including Google business suite and scheduling tools.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with a focus on accuracy and efficiency.
• Proactive problem-solving abilities with strong decision-making skills.
• Passion for mental health care and a commitment to supporting Lumin Health’s mission.

 Desired Skills:

• Strong customer service skills.
• Aptitude for creating a positive and engaging office atmosphere.
• Experience in a healthcare or clinical setting.
• Ability to build strong relationships with clients and staff.
• Familiarity with practice management (PM) and electronic health records (EHR) systems.
• Ability to maintain confidentiality and handle sensitive information.
• Experience organizing events or team activities.