About Longacre Company
We are building the best commercial/home services company in the state of Pennsylvania. Longacre has been helping property owners in the Lehigh Valley area (Berks County, Montgomery County , Bucks County, Chester County) for 100+ years. Currently, we are a one-stop hub for everything related to a property (electrical, plumbing, HVAC, kitchen/bath).
Our Core Values
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Customer First. Our customers depend on us to solve critical problems. We must keep their needs front and center in all we do.
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Obsess over your craft. We value craftsmanship for its own sake, and are fervently committed to producing surprisingly great work.
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We’re a family. If we want to go far, we must go together. We are a collection of people who, together, can achieve things that none of us could on our own. We lean on each other for input and guidance and are good teammates.
What you’ll be doing
- Lead and supervise a team of service technicians, dispatchers, and administrative staff to ensure effective service delivery and customer support.
- Manage daily service schedules, assign tasks, and optimize technician routes for timely and efficient response to client requests.
- Monitor service requests and dispatch work orders to the appropriate technicians, considering skills, workload, and geographical coverage.
- Foster a customer-centric culture, ensuring that service interactions are professional, courteous, and aligned with company values.
- Collaborate with clients to address inquiries, concerns, and service-related issues, working to swiftly resolve any challenges that arise.
- Conduct regular performance reviews, provide feedback, and offer training and development opportunities to enhance team capabilities.
- Maintain accurate records of service activities, work orders, and customer communications for reporting and analysis.
- Monitor inventory levels of parts and supplies, coordinating with procurement to ensure availability for service needs.
What we are looking for
- Passion for your craft and the desire to be a part of a company that wants to be the best home services provider in the state.
- High school diploma or equivalent; vocational training or certification in HVAC and/or plumbing.
- EPA Universal Certification.
- Proven experience in a management role at a residential and/or commercial service company.
- Technical experience in handling HVAC or plumbing.
- Excellent interpersonal and communication skills for effective team management and customer interactions.
- Comfort in using technology for scheduling, tracking, and reporting.
- Strong organizational and multitasking skills with the ability to manage a diverse workload.
- Problem-solving ability to make decisions under pressure to ensure client satisfaction.
- Results-oriented mindset with a focus on continuous improvement and operational efficiency.
- Leadership qualities, including coaching, mentoring, and motivating team members.
Why you should join us
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We treat you like an owner. We share profit with our employees when we grow.
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We treat you with respect. We have a great benefits program that includes:
- Generous vacation days, sick days, and paid holidays.
- Eligible for healthcare and 401K on Day 1.
- On call incentives including holiday bonus pay
- Company provided vehicle
- Company cell phone and tablet
- Company supplied large tools
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We invest in your growth. Every employee gets a customized career plan that helps them understand how they can increase their pay and increase their skills over multiple years.
How to apply?
Send a resume to [email protected].