We are excited to add a highly motivated VP of Service Delivery to our growing team in either our Niceville, FL or Brunswick, GA locations! We offer a competitive total rewards program that includes employer paid medical, dental and vision, paid time off as well as bonus potential and participation in the company's ESOP. The following is an overview of the role and what we are looking for in a successful candidate.
Position Overview & Purpose
The VP of Service Experience will lead Service Experience Division in delivery of all Services and Infrastructure for a greenfield fiber-based broadband ISP. This role will lead all customer facing Delivery teams to include Field Installations and Repair, Program Management, Service Delivery, and Construction.
We intend to build a world class Service Experience organization devoted to quality of work and customer satisfaction and need an experienced leader to help us achieve this goal. You will work with other executive team members to develop vision and organization to deliver upon the business objectives of the LiveOak. Partner with President, CDO, and CRO to continually optimize delivery and ensure a high-quality experience for every customer. This role will be responsible for building the organization from the ground up.
Essential Duties & Responsibilities
Knowledge, Skills & Abilities
Basic Qualifications & Competencies
Preferred Qualifications & Competencies
We are an equal opportunity employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
$225,000 - $240,000 per year