Little Peach Pediatric Therapy
Receptionist
Hoover, AL
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Full time
Company website
A Receptionist at Little Peach Pediatric Therapy is primarily responsible for creating a warm, welcoming experience for every family who walks through our doors, and keeping the engine of our clinic running smoothly behind the scenes. This role brings organizational excellence and genuine care together: managing front and back office operations, supporting our therapy team, and making families feel seen and supported from the very first time they call us or walk through our doors. A Receptionist plays an essential role in our clinic, partnering alongside occupational therapists, physical therapists, speech-language pathologists, and behavioral health providers to deliver the kind of seamless experience our families deserve.
About Little Peach Pediatric Therapy
Description
Our front desk is the first and last impression our families have of Little Peach. Through your role of welcoming, communicating, and supporting, you set the tone for every visit, and that matters more than you might think. Every family you greet, every call you answer, every detail you manage with care is a ripple effect, and we can't wait to see the impact you'll make.
What You'll Do
- Check patients in for scheduled appointments and ensure a smooth, welcoming arrival experience
- Answer phones during office hours, take accurate messages, and send email correspondence with families in a timely and professional manner
- Collect relevant patient information, including patient history, therapy consent forms, and credit card authorizations
- Collect copays accurately and with care
- Reschedule cancellations, communicate changes with families, and call our flexible schedule patients to fill open appointments each week
- Contact late appointments and process no-show fees per clinic policy
- Track office supplies, notify the Clinical Manager of items needed, and maintain general office standards
- Keep the waiting room, restrooms, and supply room clean, organized, and welcoming on a daily basis
- Process daily mail and scans
- Handle all sensitive patient information with confidentiality and professionalism
Who You Are
- You lead with warmth and make every family feel welcome, valued, and at ease from the moment they arrive
- You are a clear, proactive communicator who keeps families and teammates informed and never lets things fall through the cracks
- You are highly organized and take pride in keeping the front desk and office running like clockwork
- You thrive in a fast-paced, people-centered environment and genuinely enjoy being the connective tissue of a busy clinic
- You handle sensitive information with discretion, professionalism, and care
- You have a growth mindset and approach every day ready to learn, adapt, and support your team
- Previous experience in a pediatric or medical office setting is preferred, but a warm personality and a strong work ethic go a long way here
Qualifications
- Previous experience in a pediatric setting is preferred but not required
- Previous experience in medical office work is preferred but not required
- Ability to pass a background check, reference check, and drug screening
- Strong communication, organizational, and multitasking skills
- A patient, energetic, and professional demeanor
Benefits We Offer
- 401(k) Enrollment
- Medical, Dental, Vision, Short-Term Disability, and Life Insurance
- Paid Time Off
- Bonus Opportunities
- Flexible, family-centered work environment