Little Paws of Hope Assistant Manager for Doggie Daycare/Boarding Westbury, NY · Full time Company website

Apply for Assistant Manager for Doggie Daycare/Boarding

Little Paws of Hope is seeking an experienced and energetic Assistant manager to join our team. This is a hands-on position working with people and pets in a Dog Training/Daycare/Lodging/Salon.

We are professional, fun, fast-paced environment obsessed with customer service and the safety of all our fur babies.

As our Assistant Manager, you will be focused on delivering 5-star service to our human and furry guests while looking out for their health, well-being, comfort, and overall happiness.

Responsibilities:

• Manage all personnel matters at the direction of the Manager: recruit, hire, train, promote, counsel, and dismiss Associates
• Responsible for cash management including accepting cash, check and credit payments for resort services and for end-of-day cash drawer balance
• Assist LPH with compliance to federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
• Schedule staff for work assignments
• Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort
• Administer all medications to pet guests as required
• Provide strong customer service and salesmanship
• Resolve customer complaints timely
• Maintain appropriate inventory of supplies; Reorder and restock as necessary. Shop for miscellaneous supplies as needed
• Manage the computer reservation system
• In absence of the Manager, manage all aspects needed to maintain a safe, comfortable environment for pets and Associates
• Promote Little Paws of Hope's programs and services internally and to the outside community at large
• Performs other duties as may be assigned from time to time by the Manager or Owner

Requirements:

• Must have a love of pets
• Must have previous pet care and supervisory experience
• Great interpersonal and customer service skills
• Budget and labor planning
• Retail and service sales
• Must be able to work weekends, evenings and holidays