Ling Nam Express-Union City, CA Shift Supervisor / Cashier Union City, CA · Full time

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Founded in 1990, Ling Nam is a beloved Filipino-Chinese restaurant and bakery rooted in the flavors of Binondo, Manila's Chinatown. For over 35 years, Ling Nam Restaurant has been a full-service gathering place for the Bay Area community — where families connect and every bite tastes like home. Ling Nam Express is the next chapter of that legacy — a modern, fast-casual evolution bringing the same authentic flavors and warmth to every corner of the Bay Area. With our Tracy location and two new Express stores coming soon to Union City and South San Francisco, we're growing the brand into something the next generation can call their own. We lead with a Feeling First hospitality standard — every guest should feel Seen, Safe, Surprised, Valued, and like they Belong. That culture starts with the people we hire. If you take pride in your work, lead with warmth, and believe people will always remember how you made them feel — Ling Nam Express is the place for you.

Part Time of Full Time positions available

KEY RESPONSIBILITIES

Register & Guest Service

•       Operate the POS system — process orders, handle payments, issue receipts, and manage the display case

•       Greet every guest with warmth and deliver the Feeling First experience: make them feel Seen, Safe, Surprised, Valued, and like they Belong

•       Manage order fulfillment — coordinate with the bakery team to ensure bread and menu items are ready and packaged to standard

•       Handle guest complaints and escalations with professionalism and urgency; resolve at the front before they reach the Operations Manager

•       Maintain a clean, organized, and well-stocked front-of-house throughout the shift

Shift Leadership

•       Lead the pre-shift huddle — communicate daily targets, role assignments, and any operational notes

•       Execute the opening or closing checklist completely and on time every shift

•       Monitor team pace, positioning, and task completion — step in to cover gaps as needed

•       Report any staffing, equipment, or safety issues to the Operations Manager immediately

•       Hold the team accountable to food safety and sanitation standards throughout the shift

WHAT WE'RE LOOKING FOR

Required

•       1+ year of experience in a customer-facing QSR, retail, or food service role

•       Cash handling and POS experience

•       Natural leadership presence — people follow your lead without needing to be asked

•       Calm under pressure and able to manage a busy register and floor simultaneously

•       Food Handler Certification (or willingness to obtain within 30 days of hire)

•       Reliable, punctual, and highly organized

Preferred

•       Prior shift lead, keyholder, or supervisory experience

•       Familiarity with Filipino or Chinese bakery products

•       Bilingual in Filipino (Tagalog), or Spanish