Ling Nam Express-Union City, CA Shift Supervisor Union City, CA · Full time

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Founded in 1990, Ling Nam is a beloved Filipino-Chinese restaurant and bakery rooted in the flavors of Binondo, Manila's Chinatown. For over 35 years, Ling Nam Restaurant has been a full-service gathering place for the Bay Area community — where families connect and every bite tastes like home.

Ling Nam Express is the next chapter of that legacy — a modern, fast-casual evolution bringing the same authentic flavors and warmth to every corner of the Bay Area. With our Tracy location and two new Express stores coming soon to Union City and South San Francisco, we're growing the brand into something the next generation can call their own.

We lead with a Feeling First hospitality standard — every guest should feel Seen, Safe, Surprised, Valued, and like they Belong. That culture starts with the people we hire. If you take pride in your work, lead with warmth, and believe people will always remember how you made them feel — Ling Nam Express is the place for you.

KEY RESPONSIBILITIES

Guest Experience & Front of House

Direct the front-of-house team — assign positions, manage breaks, and keep service fast and accurate during peaks

Model the Feeling First experience for the team: make every guest feel Seen, Safe, Surprised, Valued, and like they Belong

Coordinate with the Lead Baker so bread and menu items are ready, packaged to standard, and the display case stays full

Handle guest complaints and escalations from the team with professionalism and urgency; resolve at the front before they reach the Operations Manager

Manage cash controls — count and verify drawers at open, shift change, and close; prepare deposits and document any variances

Ensure the front of house stays clean, organized, and well stocked throughout the shift

Shift Leadership

Lead the pre-shift huddle — communicate daily targets, role assignments, and any operational notes

Execute the opening or closing checklist completely and on time every shift

Monitor team pace, positioning, and task completion — redeploy staff and step in to cover gaps as needed

Report any staffing, equipment, or safety issues to the Operations Manager immediately

Hold the team accountable to food safety and sanitation standards throughout the shift

Train new front-of-house team members on service, cash handling, and Feeling First standards

WHAT WE'RE LOOKING FOR

Required

2+ years of experience in QSR, retail, or food service, including at least 1 year as a shift lead, keyholder, or supervisor

Experience with cash controls — drawer counts, deposits, and variance reporting

Natural leadership presence — people follow your lead without needing to be asked

Calm under pressure and able to run a busy floor during peak periods

Food Handler Certification (or willingness to obtain within 30 days of hire)

Reliable, punctual, and highly organized

Preferred

Experience opening or closing a store as the keyholder in charge

Familiarity with Filipino or Chinese bakery products

Bilingual in Filipino (Tagalog), or Spanish