LineLeap Venue Success Manager - Northeast Remote · Full time Company website

Apply for Venue Success Manager - Northeast

About LineLeap

LineLeap (YCombinator S19) is building new ways to interact and transact with your favorite bars, clubs, and nightlife venues. Starting in 2017, LineLeap has allowed users to skip the line while providing venues with new revenue that helps grow their businesses even further. Since then, LineLeap has charted as high as #17 in the App Store and expanded to offering in-app cover payment, drink ordering, and event ticketing, along with giving venues powerful marketing and analytics tools so they can create unforgettable experiences for their customers. LineLeap gives our 350,000+ users a delightful and unique way to interact with their go-to venues, allowing them to get to the fun, faster.

What the role is

LineLeap is growing its Operations team and is looking for a qualified candidate to work with new and existing LineLeap venue partners. As a member of the Venue Success Team, the intent of the role is to increase customer retention and boost performance for our venue partners. The person in this position will work in collaboration with the Sales and Customer Experience teams to create an end-to-end seamless experience for the bars on our network. This is a full time position at LineLeap that will require some weekend and evening work, including travel, given the nature of our partner’s businesses.

You will be responsible for educating and coaching our venues, assisting them with their needs, and communicating their feedback purposefully and tactfully across LineLeap departments. You will also be responsible for sharing market changes and performance metrics internally and across the broader Operations team. You’ll be the expert at LineLeap on your markets, anticipating their needs from events that are happening in the area to coordinating larger LineLeap events across the markets. You will know what’s about to happen at a venue before it even happens. It is critical that you love to track your work and be able to showcase its importance to the broader company. Ownership is your motto, you love going after not just your top performers, but all the bottom performers that have just as much potential to grow their businesses.

Who you are

You are a self-motivated problem solver who prides themself on their ability to build partner relationships. You are a passionate advocate for your partners and you work to find solutions that benefit both the partner and your company. You are highly empathetic and communicate clearly and professionally. You remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that the best partnerships don’t come from promising the world, but instead being honest, understanding, and exhibiting good judgment. You are a super-communicator, both written and verbal; and you love to analyze data and share your learnings. There’s no task too small nor too big for you to take on. You want to work with an early stage company and understand the effort that goes into that. Sound like you?

In this role you will

• Collaborate with the Sales team to ensure a smooth handoff with venues coming on the platform, continuing to build upon and strengthen the relationship over time
• Become an expert on LineLeap tools and train venues with varying levels of sophistication, clearly communicating product changes and improvements 
• Monitor performance and coach retailers on best practices
• Assist venues to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during their first 30 days as a LineLeap partner and beyond
• Managing a team of contractors who help promote at venues and campuses in your designated markets
• Regularly communicate with venues regarding their LineLeap operations and assist with account level support both proactively and reactively
• Work collaboratively to help grow venue business over time
• Foster a good relationship between the venues and the support team in order to easily solve minor problems
• Organize and track analysis and all communications in internal CRM platform
• Regularly communicate with venue partners via our telephony system, regarding their operations

The other stuff

• Travel is expected up to 50% of the time and must be willing to work several weekends
• Must have valid U.S. driver's license and be willing to drive long distances
• Competitive salary
• Health, Dental and Vision Insurance Stipend
• 401(k) plan after 3 months
• Flexible time off policy
• Added perks

In addition to submitting this application, please let us know why this role interests you.

This is a remote-first position. Must be located in or near a city with a major airport hub including: New York, Boston, Philadelphia, Hartford, or Washington, D.C.. Also, if you are not available immediately, but will be at a future date, please include that information as well. For reference, our main headquarters is based in New York, NY. Relocation costs are not covered for this role. 

You do you

LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.