LineLeap Operations Representative Remote · Full time Company website

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About LineLeap

LineLeap (YCombinator S19) is building new ways to interact and transact with your favorite bars, clubs, and nightlife venues. Starting in 2017, LineLeap has allowed users to skip the line while providing venues with new revenue that helps grow their businesses even further. Since then, LineLeap has charted as high as #17 in the App Store and expanded to offering in-app cover payment, drink ordering, and event ticketing, along with giving venues powerful marketing and analytics tools so they can create unforgettable experiences for their customers. LineLeap gives our 350,000+ users a delightful and unique way to interact with their go-to venues, allowing them to get to the fun, faster.

What the role is

The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month (schedule is not normal M-F and involves 75% travel) and spending the remaining time working as a part of the Customer Experience team to assist our customers and venues for on-call rotations in the evening. You will be supporting various initiatives across Operations such as research, data entry and analysis, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. There’s no task too small nor too big for you to take on. You want to work with an early stage company and understand the effort that goes into that. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person! Sound like you?

Who you are

You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.

In this role you will

• Support the Customer Experience team on an ongoing basis to ensure our consumers and venue partners issues and questions are tended to quickly, thoroughly and professionally
• Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
• Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
• Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap 
• Coach and hire new launch representatives and local representatives as the team continues to grow
• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

The other stuff

• Travel is expected up to 75% of the time and must be willing to work several weekends
• Competitive salary
• Must have valid U.S. driver's license and be willing to drive long distances
• Health, Dental and Vision Insurance Stipend
• 401(k) plan after 3 months
• Flexible time off policy
• Added perks

In addition to submitting this application, please let us know why this role interests you.

This is a remote-first position with an atypical schedule, weekend work is required. Schedule will rotate to ensure continuity of launch travel.

Relocation costs are not covered for this role.

Must be located in or near a city with a major airport hub including, or planning to be: New York, Boston, Philadelphia, Washington, D.C., Charlotte, Atlanta, Chicago, Detroit, Denver, Houston, Dallas, Phoenix, Salt Lake City, Minneapolis, Los Angeles, or San Francisco. For reference, our headquarters is located in New York, NY.

Also, if you are not available immediately, but will be at a future date, please include that information as well.

You do you

LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.