Maintenance Coordination
- Lead the oversight of the daily operation of the work order process to include; follow-up with maintenance team for completeness of work orders, oversight of work being completed, communication to internal teams, and verifying all work order information needed is completed.
- Review, assign and follow-up on open work orders to ensure the work order is completed and accepted within client guidelines.
- Overseeing the timely and successful completion of maintenance requests.
- Oversight of labor and material invoicing.
- Manage and coordinate maintenance on-call/holiday scheduling.
Office Coordination
- Responsible for administrative team tasks, including answering general inquiries via phone, elevated resident concerns, follow-up, scheduling, and office opening and closing duties.
- Create a warm and welcoming environment while assisting visitors, vendors, and employees.
- Responsible for maintaining Line [email protected] email.
- Responsible for all incoming and outgoing mail services, including sorting, facilitating, and administering daily mail, deliveries, and couriers.
- Manage and maintain vendor relationship with answering service in coordination with leadership.
- Scan and attach all invoices/checks in AppFolio and ensure information is assigned to correct general ledger codes.
- Perform daily activities such as receive checks, post receipts, and prepare and run bank deposits to banks.
- Office supplies management and ordering.
- Other duties as may be assigned.
Required Skills/Abilities:
- Excellent verbal/written communication, interpersonal and customer service skills.
- Excellent organization/attention to detail, time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite, AppFolio or other industry related software.
- Ability to work without supervision in a small office environment setting.
- Takes initiatives and completes project assignments independently and on time.
Education and Experience:
- High School Diploma or equivalent required.
- Knowledge of the commercial real estate industry is preferred but not required.
- Previous office coordination experience preferred.
Physical Requirements:
Individuals must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform this job.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.