Liftology Houston Metro Full-Time Office Manager / Inside Sales Coordinator Katy, TX · Full time

Apply for Full-Time Office Manager / Inside Sales Coordinator

About Us:
• Family-owned franchise seeking a service & installation technician to join our Houston team!
• We provide access and mobility equipment for seniors and people living with disabilities to allow them to live safely in their homes and live more independently. We also provide equipment for commercial spaces.
• This is extremely rewarding work with a wonderful team!

Responsibilities & Duties:

• Answer every incoming call promptly and in a professional, friendly, and knowledgeable manner.
• Promptly follow up with new leads as they are received. Comfortable making outbound calls and connecting with prospective clients and families navigating sensitive mobility needs.
• Communicate with prospects and existing customers via phone, email, and video to understand their needs.
• Discuss products, features, and pricing, answer questions, and address concerns in order to schedule qualified in-home evaluations for our technical team.
• Accurately log all activities, communications, and customer data in CRM systems.
• Schedule in-home evaluations, installations, and service repairs for leadership and technicians.
• Create quote proposals, share them with clients, and actively follow up to close sales.
• Order equipment and communicate with manufacturers to manage lead times, ship dates, deliveries, and tracking.
• Manage invoicing, billing, and payment processing.
• Oversee day-to-day office operations, inventory tracking, and team scheduling.
• Work closely with clients, our team, and our manufacturing partners throughout the sales, installation, and service process to ensure a top-notch, client-focused experience!

Requirements & Working Conditions:

• Possess an energetic, outgoing, and friendly demeanor.
• Excellent verbal & written communication skills, with a natural ability to build rapport and trust over the phone.
• Bilingual (English/Spanish speaking) is a strong plus!
• Strong customer service orientation, empathy, and problem-solving abilities.
• Strong organizational skills, time management, attention to detail, and ability to learn quickly.
• Self-motivated and self-directed, with the ability to prioritize tasks efficiently.
• Ability to work under pressure and multitask in a fast-paced environment.
• Ability to work both independently and as an active, collaborative member of the team.
• Proficiency with Microsoft Office software, spreadsheets, and CRM systems.
• Professional appearance, punctuality, and a strong work ethic.
• Must be able to safely lift 30–50 lbs (handling office deliveries, marketing materials, or small inventory items).
• Requires reliable transportation and a current valid driver’s license.
• Ability to pass a background check and alcohol/drug tests.
• Previous office, inside sales, customer service, or administrative experience is ideal, but a great attitude and willingness to learn are what matter most.

Hours:

• Approximately 8:00 AM – 5:00 PM, Monday – Friday (onsite at our Katy office location).

Salary & Benefits:

• Approximately $20–$35/hour — depending on experience.
• Paid holidays + paid personal time off per year.
• Healthcare plan allowance available.
• Clear career progression and advancement opportunities based on performance, operational leadership, and company growth.

Company Description: Liftology is a home accessibility solutions company specializing in the sale, installation, and service of mobility equipment and related accessibility solutions. Our offerings include a comprehensive range of mobility products such as stairlifts, ramps, patient lifts, vehicle lifts, vertical platform lifts, elevators, and more.

We serve seniors, veterans, and individuals with disabilities or mobility challenges, helping them live safely and independently at home and in their communities.