Life House Palm Springs Front Desk Manager Palm Springs, CA · Full time

Apply for Front Desk Manager

We are hiring for Hotel Front Desk/Community Professionals, what we call House Managers, to join the Life House team to create a meaningful experience and provide authentic hospitality to our guests. This is a fast-paced operation requiring a lot of energy and it is highly focused attention to detail.

House Managers are the primary brand ambassadors at each Life House. They are the face of our Houses and the primary point of contact with our guests. The House Manager is the Maître d’, host, front desk agent, concierge and housekeeping manager, all in one, and is primarily responsible for both ensuring an excellent guest experience and managing the seamless operation of the House.

We hire House Managers who are authentic connectors, are high in conscientiousness, have genuine stories to tell, are humble and overwhelmingly representative of our brand. Most importantly, we hire House Managers we believe in!

It is crucial that House Managers execute their role at Life House to perfection - they must live and breathe our house rules and service culture, showing up each day with a positive attitude and a strong desire to positively impact the experiences that our guests seek when staying with us.

At a high level, hotels all offer the same products and services, but HOW we go about it and WHY, will ensure that our guests don’t just leave with a good night’s sleep, but with a meaningful memory. Ultimately, House Managers distinguish our brand experience from all other hotel brands.

Duties and Responsibilities

House Managers are responsible for performing all front desk related functions including, but not limited to, checking guests in and out, making room and restaurant reservations, ensuring all daily guest amenities are prepared and delivered on time, providing information about the hotel and the local vicinity and ensuring that our guests always have everything they need.

Specifically, you would be performing the following tasks to the highest standards:

• Utilize Life House’s proprietary software to manage internal tasks and guests communication
• Manage the guest check-in/check-out process while engaging with guests
• Assist with room reservations, changes and guest requests
• Assist in the coordination between the front desk and other departments (housekeeping, maintenance, kitchen, F&B and Central Support).
• Inspect clean rooms to prepare them for guest arrival
• Prepare and deliver VIP amenities
• Provide administrative and reception support to management and other team members
• Manage all internal and external guest communication
• Ensure our public lobby spaces are maintained in excellent order
• Liaison between the Corporate Central Support teams
• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Additional duties as required by position

Requirements

• Able to work morning or evening shifts, as required
• Able to work weekends, holidays or special events, as required
• Strong organizational abilities
• Excellent guest service skills with a genuine desire to be helpful
• Excellent communication skills
• Excellent problem solving skills
• Strong multi-tasking skills and creative thinking
• Good knowledge of the area and things to do, and places to go – or enthusiasm to acquire that knowledge. Enjoys sharing wonderful food, outdoor adventures, and local experiences in the area
• Flexibility to jump in and assist other departments when necessary
• An ability to lift 50 lbs. if necessary and able to climb stairs with ease

Preferred

• Warm, accessible and genuine
• Natural connector who thrives on bringing people together and creating a sense of community
• Has an intimate connection to the locale and community 
• Organically creates spaces and experiences that feel personal and unique
• Authentic storyteller who can encourage dialogue, open conversation and connection

We provide excellent training for our House Managers with our proprietary technology, and we aim in providing our guests with the utmost care and service.

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Life House is a collection of locally-rooted hotels for discerning travelers. We create beautiful, comfortable spaces with authentic narratives to encourage more meaningful and more frequent travel.

LIFE HOUSE BRAND PILLARS

THOUGHTFUL Being thoughtful means considering each detail in the context of our larger objectives. We remain thoughtful through research and looking beyond the surface to find deeper stories and create more meaningful experiences.

AUTHENTIC  Being authentic means telling a true and cohesive story. From interior design to uniforms, menus,programming, music, and the people we hire, authenticity creates a cohesive story that serves as a point of connection for our guests.

HEALTHY  We believe that a healthy action has a ripple effect that promotes more healthy behavior. A healthy meal, morning meditation or even a generous conversation with our staff can galvanize a world movement.

COMMUNITY ORIENTED Being community-oriented means we create spaces and experiences built for organic human connection. Meeting new people through travel, especially locals, allows guests to feel like they belong.

MODERN LUXURY We believe luxury is a function of attention to detail, communication, generosity and access to authentic experiences. We must create spaces where our guests feel taken care of, that they’re getting an experience that feels personal and unique.

Life House is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. https://www.lifehousehotels.com