Life House Hotels on Nantucket Seasonal Front Desk Agent (House Manager) Nantucket, MA · Nantucket, MA · Nantucket, MA · Nantucket, MA · Full time

Seasonal Front Desk Agent (House Manager) - Starting in April!


The House Manager is responsible for hosting guests throughout their stay as if they were hosting in their own home. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamlessly hospitable guest experience in a tech-forward hotel environment. 


  • Utilize proprietary software to manage internal tasks and guest communication.
  • Assist with the guest check-in/check-out process, issuing room keys, while positively engaging with guests.
  • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to: directions, outlet hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs.
  • Facilitate making reservations and room changes. 
  • Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, F&B and Central Support.
  • Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner. 
  • Inspect clean rooms in preparation for guest arrival (if applicable).
  • Prepare and deliver VIP amenities.
  • Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.

Ideal Candidate 

  • Enjoys working on a team, hard working, experience in multi-tasking and is detail oriented.
  • Knowledge of the local area: things to and places to go, and has enthusiasm to acquire that knowledge.
  • Is warm, hospitable and enjoys speaking with guests. 
  • Genuine desire to be helpful: able to jump in and assist other departments when necessary.
  • Works cooperatively with others in all situations.
  • Enjoys collaboration.
  • Works well in a team environment, as well as alone.

Requirements & Experience

  • Clear understanding of the English language (verbal and written).
  • Possesses basic knowledge of and ability to utilize company devices such as iPads and iPods.
  • Ability to lift up to 40lbs and stand, up to 8 hours per shift. 
  • Experience in guest or customer service (preferred).
  • Flexible in schedule and willing to meet the demands of a complex operation. 

Compensation & Benefits 

  • Competitive hourly wages. 
  • Holiday pay. 
  • On the job training.
  • An environment that encourages initiative, leadership, and continuous improvement.
  • Leadership & professional development growth opportunities.


$18 - $20 per hour