Let’s Play Therapy Center LLC Connection Coordinator Robertsdale, AL · Full time

Apply for Connection Coordinator

Let’s Play Therapy Center staff work as a team to provide pediatric speech, occupational, and physical therapy using a strengths-based model to improve the person’s overall independence and quality of life. We work on the skills that matter to the individual and their caregivers. Families are actively involved in their child’s therapy sessions to learn how to help their loved one maximize independence and carryover strategies learned in therapy into their natural environment. Services focus on skilled treatment and family training to empower families to help their child to reach their maximum potential.

Let’s Play Therapy Center is a safe place for all people. We value each person that we serve and are dedicated to increasing their autonomy and independence. We are dedicated to serving the special needs community and connecting families with resources to expand their support system.

The Connection Coordinator serves as the primary point of contact for families from first inquiry through ongoing care, ensuring every family feels seen, supported, and informed at every touchpoint.

Beyond family advocacy, the Connection Coordinator owns the day-to-day flow of the clinic: managing schedule integrity, coordinating the intake pipeline, and maintaining a safe, welcoming environment for children and their families. This is a high-visibility, high-impact role that requires equal parts warmth, organization, and problem-solving. The ideal candidate is active, organized, compassionate, child-centered, and able to transition smoothly between environments and responsibilities, and enjoys a fast-paced environment.

Key Responsibilities

• Family-Centered Communication - Builds genuine rapport; navigates difficult conversations with empathy.
• Scheduling Precision - Proactively manages schedule changes and keeps utilization high.
• Clinical Environment Awareness - Maintains safe, sensory-aware spaces and responds appropriately to safety events.
• Intake & Workflow Management - Moves families through intake efficiently without sacrificing quality or compliance.
• Calm Under Pressure - Stays composed and solutions-focused during busy clinic days or upset families.
• Confidentiality & Compliance - Handles all PHI and family information with discretion and HIPAA compliance.
• 
  

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s preferred).
• Minimum 2 years of experience in a customer-facing healthcare, education, or social services role.
• Professional discretion and ability to handle sensitive and confidential information
• Strong communication and customer-service skills.
• Ability to multitask, stay organized, and handle fast-paced environments.
• Comfortable engaging with children of all ages and developmental levels.
• Excellent attention to detail; consistently follows multi-step processes.
• Ability to follow directions from clinicians and maintain professional boundaries.
• This is a front-facing role; professional appearance and demeanor are required at all times.
• Ability to lift 30 pounds

Benefits:

• Health, dental, vision, and disability insurance
• Paid time off
• Opportunities for growth