Legend Health System Medical Receptionist (MR) - Legend Health Southfield Southfield, MI · Full time

Legend Health is looking for a Medical Receptionist for our fast-paced and growing Southfield Internal Medicine office!

Description

The candidate will support a multidisciplinary team in a clinic/laboratory focused setting. S/he will be responsible for performing a variety of clerical and support tasks for the practice including answering incoming calls, scheduling, registration, and billing responsibilities. S/he should be comfortable using an Electronic Medical Record so that they can efficiently schedule and register patients. This candidate should be passionate about providing patient-centered care that will also assist in improving overall patient care.

 

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Works closely with the Electronic Medical Record to schedule and register new patients by collecting demographic, insurance, and billing information
  • Answers phone calls from patients and parents and answers a variety of scheduling questions
  • Provides information to clinic callers and transfers calls as needed to different practice staff
  • Performs day – to – day administrative functions and general office duties, including but not limited to, copying, filing, faxing, and data entry
  • Maintains patient waiting areas, office files, and front desk areas in an organized manner
  • Manages patient documents and communicates patient needs to their providers
  • Engages in various educational and professional development trainings to enhance their ability to provide effective, efficient, and quality care
  • Efficiently manage patient check-in and check-out processes, ensuring accurate documentation and a positive patient experience.
  • Thoroughly verify patient insurance information and coverage to facilitate accurate billing and payment processing
  • Create, manage, and reschedule patient appointments within the Electronic Medical Record (EMR) system
  • Manage the collection of patient copays and balances, providing options for payment plans, and contributing to the financial success and stability of the healthcare facility.
  • Performs other duties as assigned at the manager’s discretion.

REQUIREMENTS:

  • A graduate of high school
  • Must have excellent customer service and interpersonal communication skills as well as cultural sensitivity
  • Advanced phone skills so that s/he can effectively relate via phone and serve the needs of the practice’s patients
  • Has experience with EHR (electronic health records) and an overall comfortability with computers and health related software
  • Has experience with and is comfortable working on a team
  • Has a minimum 2 of years of administrative or clerical experience preferably in a clinical setting
  • Ability to learn with an openness and curiosity and willingness to adapt to our innovative approach to improving health outcomes. 
  • Exceptional written, verbal and interpersonal communication skills.
  • Ability to effectively communicate with employees, patients and other individuals in a professional and courteous manner.
  • Skilled in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
  • Spoken and written fluency in English


Benefits:

All Full Time Legend Health employees are eligible for our full benefits package, including:

  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Student Loan and 529 Plan management assistance
  • Paid Time Off, Paid Sick Time, and Paid Holidays
  • And more!


Salary

$18 - $22 per hour