Launch Industries LLC Technical Assistance Program Team Lead Remote · Part time Company website

Apply for Technical Assistance Program Team Lead

Launch Industries is a Washington State ​social enterprise providing direct consulting, ​technical assistance, and contract business ​services to small and medium-sized ​businesses, government agencies, non-​profits, and membership-based ​organizations. We are DBE-certified, WBE-​certified, and micro-certified, and are passionate about partnering with organizations who share our commitment to social responsibility and positive impact. Launch Industries operates at the nexus of the bureaucratic public sector, the mission-driven nonprofit sector, and the purpose-driven for-profit small business sector. As an unfunded, purpose-driven consulting firm ourselves, we are committed to creating workplaces that work for everyone by supporting purpose-driven leaders and businesses in building tech-enabled, inclusive, and sustainable organizations. Our DEI Commitment - We operate with the notion that we are better together. This principle drives our ​commitment to working with historically oppressed groups and unites us in building a ​diverse workforce that empowers black, brown, LGBTQ+, and other marginalized ​communities.  We aim to create positive, lasting change and challenge the unconscious ​practices of white supremacy that exist in everyday business.  At Launch, everyone’s ​humanity is valued, everyone is cared for, and all identities are safe. Our team is composed of business owners, builders, and problem solvers who share a "Founder Mindset." We hire individuals who understand the value of every hour billed and who bring an entrepreneurial spirit to their work. There’s little middle management here—just a team of resourceful, empathetic professionals who thrive in a fast-paced, impact-driven environment.

Overview

We are seeking a relationship-driven, community-centered Technical Assistance (TA) Team Lead to guide and support a team of consultants who work directly with small businesses and entrepreneurs. This role focuses on team leadership, community resource coordination, training, and strengthening connections between businesses and the broader support ecosystem. The ideal candidate is passionate about community-building, equity, and ensuring that business owners have access to the tools, networks, and opportunities they need to thrive.

Key Responsibilities

Team Leadership, Training & Development

• Lead, mentor, and support a team of Technical Assistance consultants.
• Assign caseloads, coordinate workflow, and help the team deliver consistent, high-quality, community-centered support.
• Train team members on effective client engagement, workflows, and the use of required systems and tools (Slack, Zoom, Fellow, Calendly, Google Workspace, Harvest.)
• Monitor system usage and ensure team members are following organizational processes and using tools consistently.
• Facilitate team learning, case discussions, and best-practice sharing.
• Foster a collaborative, inclusive environment where consultants feel supported and connected.

Community Resource & Relationship Building

• Maintain an updated directory of community resources, local partners, training opportunities, and support organizations.
• Serve as the community resource lead, ensuring consultants have current information to guide business owners effectively.
• Build and strengthen relationships with community partners, agencies, and grassroots organizations.
• Identify new opportunities, services, and collaborations that can benefit small businesses.
• Help cultivate a sense of community among consultants, partners, and the entrepreneurs they serve.

Operations & Service Coordination

• Track and coordinate consultant hours to ensure business owners receive their full service allocation.
• Monitor caseload balance, team capacity, and workflow efficiency.
• Identify community resource gaps or service challenges and recommend improvements.
• Support consultants in navigating community systems, referrals, and warm handoffs.

Quality Assurance & Team Support

• Review consultant documentation for clarity, accuracy, and alignment with program requirements.
• Support consultants in delivering culturally competent, community-rooted assistance.
• Provide constructive feedback and coaching to strengthen team performance.
• Prepare internal summaries on service delivery, resource trends, and emerging community needs.

Community & Cross-Partner Communication

• Serve as the main connector between the TA team, internal leadership, and community partners.
• Share updates, new resources, and program changes clearly and promptly.
• Represent the TA team in community meetings, partner events, and collaborative initiatives.
• Help uplift community voices and ensure small business needs shape service strategies.

Qualifications

• Bachelor’s degree in Community Development, Public Administration, Business, or a related field (Master’s preferred).
• 3–5+ years of experience leading teams, training staff, or coordinating community-based programs.
• Strong understanding of community resource ecosystems and small business support networks.
• Excellent leadership, communication, and relationship-building skills.
• Ability to track information, manage workflows, and ensure compliance with program guidelines.

Technical Skills & Systems

The Team Lead must be proficient in the tools required for communication, coordination, documentation, time tracking, and community engagement, and ensure the team is trained and using these systems effectively:

• Slack – team communication and announcements
• Zoom – virtual meetings with team members, clients, and partners
• Calendly – scheduling and coordinating consultant availability
• Google Workspace (Gmail, Google Docs, Google Sheets, etc.) – documentation, resource management, and shared team files
• Harvest – time tracking, reporting, and monitoring consultant hours
• Plus our internal systems/custom-built apps

Preferred Skills

• Experience working with diverse, underrepresented, or historically marginalized communities.
• Familiarity with case-management workflows.
• Knowledge of local, state, or federal small business support programs and community-serving organizations.

Time

• Position begins as soon as possible and continues through approximately August 31, 2027.
• This is a new role; exact time commitment may evolve.
• Estimated 12–16 hours per week, with additional hours expected during the first month for onboarding and training - up to 20-25 hours per week for the first couple of weeks.
• Hours may be adjusted throughout the program based on organizational needs.