Launch Industries LLC Client Services Coordinator & Account Executive Seattle, WA · Full time Company website

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Launch Industries is a Washington State ​social enterprise providing direct consulting, ​technical assistance, and contract business ​services to small and medium-sized ​businesses, government agencies, non-​profits, and membership-based ​organizations. We are DBE-certified, WBE-​certified, and micro-certified, and are passionate about partnering with organizations who share our commitment to social responsibility and positive impact.

Launch Industries operates at the nexus of the bureaucratic public sector, the mission-driven nonprofit sector, and the purpose-driven for-profit small business sector. As an unfunded, purpose-driven consulting firm ourselves, we are committed to creating workplaces that work for everyone by supporting purpose-driven leaders and businesses in building tech-enabled, inclusive, and sustainable organizations.

Our DEI Commitment - We operate with the notion that we are better together. This principle drives our ​commitment to working with historically oppressed groups and unites us in building a ​diverse workforce that empowers black, brown, LGBTQ+, and other marginalized ​communities.  We aim to create positive, lasting change and challenge the unconscious ​practices of white supremacy that exist in everyday business.  At Launch, everyone’s ​humanity is valued, everyone is cared for, and all identities are safe.

Our team is composed of business owners, builders, and problem solvers who share a "Founder Mindset." We hire individuals who understand the value of every hour billed and who bring an entrepreneurial spirit to their work. There’s little middle management here—just a team of resourceful, empathetic professionals who thrive in a fast-paced, impact-driven environment.

Location: Full-Time On-Site at our West Seattle Office (Seattle, WA)

Pay Rate: $30.00 – $35.00  ($62,400 – $72,800 annual equivalent)

Type: Full-Time (40 hours/week, Monday–Friday, 9am-5pm), W-2 Hourly Non-Exempt

About Launch Industries

Launch Industries operates at the intersection of the public sector, mission-driven nonprofits, and purpose-driven small businesses. We provide everything from HR and compliance advisory to bookkeeping, branding, and licensing. Much of our work is funded through public technical assistance programs, allowing us to deliver high-value consulting to small business owners who otherwise couldn't afford it. We are a close-knit, resourceful team of problem-solvers who bring an energetic "Founder Mindset" to work every day—and we care deeply about building workplaces that foster connection, equity, and joy.

The Role

Small business owners come to Launch when they are stuck on something critical: a license, a contract, a set of books, or a strategic plan. But getting a client from "interested" to fully onboarded takes dozens of clear, reliable steps. This role owns that journey.

As our Client Services Coordinator & Account Executive, you will own everything that happens between a prospective client saying "yes" and ensuring they are stable and thriving 60 days in. You are the operational engine behind client intake, onboarding, scheduling, contracts, and business licensing queues.

Note: This is a high-ownership coordination and workflow role, not a business consulting position. You are the person making sure our clients are supported seamlessly so our consulting team can do what they do best!

Location Spotlight: West Seattle 

This is an in-person, on-site role based out of our office in the heart of West Seattle. You'll love coming to work here—our office is in a vibrant, walkable neighborhood packed with fantastic local cafes, coffee shops, bakeries, restaurants, and independent shops. It’s the perfect setting for grabbing morning espresso, walking to lunch with teammates, or running a quick errand during your break.

What You'll Do

Business Development & Account Growth

• Keep the pipeline full and moving
• Work referral and partner relationships
• Staff our table at community outreach events, talking with small business owners about our programs and collecting leads
• Attend networking events (chambers, business associations, local meetups) to build relationships and bring new inquiries back to the pipeline
• Follow up on open opportunities until you have a real answer
• Spot when an existing client is ready for the next service and bring the right consultant in

Intake & Eligibility Screening

• Welcome incoming inquiries and explain our programs
• Conduct eligibility screenings for our technical assistance programs
• Route business owners to the right consultant or resource, and redirect the ones we cannot serve

Client Onboarding

• Guide new clients through a consistent, seamless onboarding sequence
• Send intake forms, confirm they come back, and open the client file
• Lead kickoff calls and make warm handoffs to the consulting team

Contracts & Agreements

• Issue client contracts and follow up on outstanding signatures
• Ensure fully executed agreements are accurately filed

Business Licensing & Registered Agent Support

• Support our Registered Agent Services Manager on the daily licensing queue
• Handle new business registrations, renewals, trade name filings, and city licensing questions
• A 15 to 30 minute daily routine that keeps clients in good standing

Scheduling & Events

• Coordinate client meetings and group orientations
• Run the logistics for our Launch & Learn workshops and Service Seminars
• Keep consultant calendars organized and client slots filled

Client Care & Check-ins

• Run a regular check-in calendar for active clients
• Answer simple operational questions directly
• Route complex or stalled accounts to leadership

Data Hygiene & CRM Management

• Keep client records up to date across our software ecosystem
• Make sure the whole team works from a single, reliable picture

What We're Looking For

• Experience: 5+ years in a coordination, client services, account support, or office management role where you owned a process end-to-end (not just a task list).
• Small Business Savvy: Direct experience working at, running, or serving small businesses (under 50 employees). You understand what a small business owner's day actually looks like!
• Caseload & Queue Management: Demonstrated success managing daily queues or deadlines where attention to detail is critical.
• Great Communicator: Comfortable writing warm, professional, and clear client emails independently. Comfortable talking with new and existing clients a lot. 
• Tech-Comfortable: Quick to learn SaaS tools. We regularly use AI, our own SaaS ecosystem, project management tools like ClickUp, Harvest time tracking, Gusto, and Google Workspace.
• On-Site Availability: Able to work full-time in person at our West Seattle office, Monday through Friday 9am-5pm.
• Flexible Schedule: Comfortable tabling at community events and networking with strangers, including occasional evening or weekend events 

Preferred (but not required): Experience with WA state/city business licensing, grant/publicly funded program support, or professional service environments. No college degree required—if you've successfully run the front and back office of a small company and loved it, we want to talk to you!

Why You’ll Love Working Here (Benefits & Perks)

We believe in supporting our team with great benefits, transparency, and a workplace that fosters joy.

• Competitive Pay: $30.00 – $35.00/hour (paid weekly/bi-weekly, with overtime eligibility for hours over 40).
• Health & Wellness Support: Up to $300/month pre-tax reimbursement toward individual health insurance premiums (ICHRA).
• Free 24/7 Telehealth & EAP: Immediate, 100% free access to no-copay virtual medical care, mental health counseling, work-life services, and pet telehealth.
• Generous Paid Time Off: Accrual-based PTO (up to 120 hours carryover)
• Paid Holidays & Birthday Off: 9 paid company holidays per year, plus a dedicated paid personal holiday for your birthday! Unused holiday hours can also convert to floating holidays.
• Retirement Savings: 401(k) plan with up to 4% dollar-for-dollar company matching (100% match on first 3%, 50% match on next 2%).
• Compassionate Bereavement Leave: Up to 1 week (including 24 paid hours) for immediate family loss, plus up to 3 days (8 hours paid) for companion animals.
• Charitable Match Program: Dollar-for-dollar match on eligible nonprofit donations up to $1,000 annually.
• Professional Development: Financial support and funding for role-related training, courses, and certifications.