Latitude CX Inc Salesforce Professional Services Consultant Remote · Full time Company website

Apply for Salesforce Professional Services Consultant

Key Responsibilities:

• Develop, customize, and maintain Salesforce applications.
• Lead and support the implementation of Salesforce Service Cloud, ensuring alignment with customer objectives and best practices.
• Configure, integrate, and test Salesforce Service Cloud features, including case management, knowledge base, Omni-Channel, digital channels, workflow automation, and reporting.
• Integrate Salesforce with third-party systems and external data sources as required.
• Integrate Salesforce with CCaaS platforms, preferably Genesys Cloud CX.
• Design and implement automation processes using Salesforce automation tools.
• Collaborate with clients to gather and document business requirements, translate them into technical configurations, and deliver tailored solutions.
• Provide technical guidance and hands-on support during deployments and post-implementation phases.
• Create and execute test scripts for automation workflows and other configurations, leveraging existing tools (logs, reporting) to provide UAT and QA support.
• Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
• Act as a trusted advisor to clients, identifying opportunities to optimize and enhance their customer service operations.
• Work closely with project managers, developers, and other stakeholders to ensure project timelines and deliverables are met. Communicate status, accomplishments, and roadblocks.
• Stay updated on Salesforce Service Cloud product updates, new features, and industry trends.

Qualifications & Experience:

• 3+ years of experience in implementing and supporting Salesforce Service Cloud.
• Strong knowledge of Salesforce architecture, design, and deployment best practices.
• Strong understanding of Salesforce Service Cloud capabilities.
• Experience with Apex and Visualforce.
• Proficiency in Salesforce Lightning components.
• Detail-oriented with a strong focus on quality.
• Experience with version control systems.
• Familiarity with Einstein AI (predictive and/or generative).
• Experience with API integrations, scripting, and cloud technologies.
• Familiarity with networking, security, and CRM concepts.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Excellent verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Relevant Salesforce certifications (e.g., Salesforce Service Cloud Consultant) are preferred.
• Bonus points for experience with CCaaS platforms such as Genesys Cloud CX.

Why Join Us?

• Opportunity to work on cutting-edge Salesforce Service Cloud implementations in a dynamic and fast-growing environment.
• Collaborative and dynamic work environment with a focus on professional growth.
• Competitive salary and benefits package.
• Flexible work arrangements, including remote opportunities.