LATC - Antidote, LLC
Client Advisor
Atlanta, GA
·
Full time
The Retail Client Advisor will skillfully sell products in a luxury environment while providing outstanding customer service. This role also involves ensuring an exceptional client experience, maintaining regular client outreach, and upholding high standards of service quality.
About LATC - Antidote, LLC
ANT/DOTE is a multi brand high-end fashion and lifestyle boutique in Atlanta, USA. Created for fashion fans by fashion fans, we offer a highly curated mix of brands and product that reflect our motto, "One must be absolutely modern."
Description
Client Advisor Duties/Responsibilities:
- Provide excellent customer service throughout sales experience
- Assess client’s needs and provide assistance and information of products
- Utilize elevated levels of sales and service to maximize sales performance
- Achieve monthly sales goals
- Demonstrate excellent product knowledge
- Process Point of Sale purchases and returns
- Possess the ability to effectively and calmly handle client complaints
- Team with other sales associates in order to ensure excellent client service
- Cultivate and build client relationships
- Alert management and other sales associates to potential theft and security risks
- Inform clients of new arrivals, products of interest, events and sales
- Ensure the selling floor is neat, organized, stocked, and always reflects the correct visual image
- Ensure all sales related policies and procedures are maintained
- Full knowledge of store’s history and design
- Perform additional duties as assigned
Required Skills/Abilities:
- Excellent interpersonal skills with a friendly and approachable manner
- Maintain professional demeanor befitting a luxury retail environment
- Ability to follow directions and protocols
- Ability to take initiative
- Strong attention to detail
- Team player
- Willingness to accept and apply constructive criticism
- Flexibility in scheduling, including weekends and holidays
- Ability to multitask
- Must be passionate about fashion
Education and Experience:
- Associates degree or high school diploma
- At least two years of retail experience required
- Luxury Retail experience highly preferred
Physical Requirements:
- Prolonged periods of standing
- Must be able to lift up to 15 pounds at times.