Labryo Fertility Center Front Desk and Billing Assistant Newport Beach, CA · Full time

Apply for Front Desk and Billing Assistant

At Labryo Fertility Center, we believe that starting a family is a precious moment and we strive to provide our patients the best care once they make that decision. Our center is focused not just on the success of the patient, but also the patient experience as well. We are building a team to help drive success of our clinic and provide patient centric treatment. From our unique lab technologies to packages that are designed for the best results for our patients, Labryo Fertility Center is innovative and looking for talent that can match our mission. We empower our patients to achieve their goals and we are looking for top talent to stand behind that mission.

We are seeking a professional and detail-oriented individual to join our team.

Key Responsibilities

Patient Services & Coordination

·        Reception: Greet and register patients in a friendly and professional manner.

·        Scheduling: Schedule and confirm appointments, and coordinate patient intake from referring agencies.

·        Communication: Answer and direct phone calls, take accurate messages, and monitor the general office email account.

·        Confidentiality: Create patient accounts and maintain strict patient confidentiality in accordance with office protocols.

Financial & Billing Operations

·        Payment Processing: Verify patient accounts and collect payments in full, including credit card transactions.

·        Accounts Receivable: Review and reconcile patient ledgers and balances.

·        Billing Support: Assist with billing data entry, collections, and making outbound calls to patients regarding their statements.

·        Deposits: Prepare and process daily deposits to ensure financial accuracy.

General Administrative Duties

·        Office Maintenance: Order office supplies, maintain inventory, and ensure a clean, organized workspace.

·        Support Tasks: Assist with document scanning, mail distribution, and other administrative tasks as needed to achieve team goals.

Candidate Qualifications

·        Experience: Previous experience in a medical office or billing company is required.

·        Language Skills: Bilingual in Mandarin Chinese is a mandatory qualification.

·        Technical Skills: Proficiency in Microsoft Office Suite and strong organizational skills.

·        Professionalism: Ability to multitask, prioritize, and maintain a positive attitude in a fast-paced environment.

·        Attendance: Must be available for immediate start and maintain regular, punctual attendance.