L.M. Management Group Chat Support Representative Remote · Full time Company website

Apply for Chat Support Representative

L.M. Management Group is a trusted provider of property management solutions across residential and commercial markets. We are committed to delivering excellence through responsive service, proactive management, and a people-first approach. As we continue to grow, we’re seeking a dedicated Chat Support Representative to be the first line of contact for our clients and tenants, providing timely and professional assistance through live chat.

Position Overview

As a Chat Support Representative, you will play a critical role in delivering outstanding customer service through real-time messaging. You’ll handle inquiries related to property services, account status, maintenance requests, and general company information. This role requires strong communication skills, problem-solving ability, and a genuine passion for helping others.

Key Responsibilities

• Respond promptly and professionally to client and tenant inquiries via live chat and other digital communication channels.
• Provide accurate information regarding services, policies, and procedures.
• Assist with account-related questions and resolve basic issues or escalate them as needed.
• Log and track interactions using our support system or CRM platform.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with internal teams to follow up on service requests or complex concerns.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in customer service or live chat support is a plus.
• Excellent written communication and typing skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Tech-savvy with familiarity using CRM systems, live chat software, or ticketing tools.
• Problem-solving mindset and a desire to help others.

What We Offer

• Competitive hourly pay or salary (based on experience)
• Flexible scheduling and remote work options
• Opportunity to grow within a fast-paced and supportive company
• Paid training and ongoing development
• Team-oriented culture focused on respect and accountability