Kwikly Dental Staffing Regional Operations Manager - Minneapolis Coon Rapids, MN · Full time

Promoting leadership, service, and expertise in the dental staffing industry

Description

Do you want to take the next step in your career by leading the expansion and service of a growing dental staffing company?  Join Kwikly as a Regional Operations Manager!


Kwikly Operations Managers are responsible for the management and leadership of the staffing operations and fulfillment in the assigned geographic region. You’ll lead a team of Operations Support and Talent Acquisition Specialists to ensure that all standards are maintained and timely, quality service to our W2 dental professionals as well as our dental office clients is ensured. You’ll be the effective manager of the flex workforce of dental professionals in your area, providing leadership, counsel and performance management. You’ll draw on your own experience to be an advocate for professionals and the dental  offices, and provide guidance to your team that enables your success.


We are seeking individuals who are energetic, creative, organized, collaborative, have great communication skills and share our values to build a national organization to provide flexible temp staffing via technology.


WHAT YOU WILL DO


Team leadership

  • Provide performance feedback to Dental professionals
  • Create clear roles and measurable goals for direct reports in Operations team
  • Maintain consistent meeting cadences with direct reports
  • Reward and recognize team


Process compliance and improvement

  • Ensure adherence and compliance with internal processes and systems by Operations Team
  • Improve operational management systems, processes, and best practices 
  • Formulate strategic and operational objectives for assigned area


Fulfillment & Quality standards

  • Oversee hiring of dental professional staff in coordination with the Talent Acquisition team 
  • Ensure high level of shift fulfillment with qualified professionals 
  • Monitor performance and production metrics to support profitability targets


Dispute Resolution

  • Assess and solve issues around performance areas, quality, and client expectations
  • Resolve issues quickly with a view to meet multiple stakeholder interests


Advocacy and market outreach

  • Advise dental offices of Kwikly services and advocate for improvements
  • Serve as market representative for expansion and promotion efforts to engage with the broader business community


WHAT MAKES YOU A GREAT CANDIDATE


REQUIRED SKILLS & EXPERIENCE

  • Proven work experience (7+ years) as a Service Operations Manager, Staffing Manager, or similar role. 
  • People leadership in a service industry with contingent staff
  • Ability to establish rapport and gain the trust of others quickly
  • Ability to assess complex situations quickly, determine best course of action and implement solutions
  • Analysis and interpretation of business data and financial data in the business context
  • Degree in business, operations management,  or related field 
  • Strong web, mobile and desktop skills – we use HubSpot, Google Docs, and various web-based tools such as Slack and our proprietary Kwikly app


Preferred Qualifications / Experience

  • Education/training as a Dental Hygienist or Assistant
  • Office Manager in a dental healthcare setting 
  • Manage remote staff
  • Budget responsibility



ESSENTIALS THAT MAKE A GREAT TEAM

  • Align with and demonstrate core values of Responsive, Resourceful, Reliable 
  • A strong desire to be part of a small, fast-paced organization where they can have a big impact. 
  • A self-starter who thrives on results, continuous learning and improvement and is passionate about exceeding customer expectations
  • Ability to adapt quickly, thrive on fast-paced agility, and balance numerous responsibilities
  • Incredible attention to service and detail 
  • A collaborative team player who values the success of the whole team, in addition to your own success


LOCATION & HOURS

  • Minneapolis-based candidates are preferred but we’re open to remote
  • Shift options 8-5pm in assigned area


WHY YOU’LL LOVE WORKING WITH US

  • Base salary plus performance-based bonus program
  • Medical, dental & vision insurance 
  • Generous PTO and Paid Holidays
  • Professional development - we believe in helping each member of our team grow personally and professionally
  • For Minneapolis-based team mates: Hybrid work schedule between your home and our Coon Rapids office


This is an exciting time to join us. If you are interested in adding value to our team, please let us know more about you via in your responses to our short questions and by ensuring you include a current resume!


Salary

$60,000 - $75,000 per year