Kuumba Made, Inc. Retail & Customer Service Specialist Tucson, AZ · Full time Company website

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Spreading Joy Through Earth’s Gifts Since 1980

For over 45 years, the spirit of Kuumba has inspired everything we do. It all began with our founder, a deeply compassionate woman whose powerful connection to nature and unshakable spirit of adventure shaped who we are today.

After traveling the world exploring diverse cultures and their traditional plant remedies, Denise "Kuumba" Piazza, came to understand that the earth provides everything we need to care for ourselves and one another. She learned to transform nature’s beautiful gifts into products that nurture and uplift—always with the intention of spreading love and care. That love is woven into every formula, every step of the process, and every batch we create.

As Kuumba Made employees, we are part of something meaningful. Every product we craft, every order we ship, and every interaction we have reflects our shared values. We are a people-first company, and the heart we put into our work is what makes Kuumba Made truly special.

Kuumba Made is a proudly woman-owned, WBENC-certified company based in Tucson, Arizona. For 45 years, we have been handcrafting natural personal care products with intention, care, and a deep respect for the power of plants.

Ready to make a real impact? Explore open roles and apply today.

Overview

The Retail & Customer Service Specialist provides exceptional customer service and administrative support across Kuumba Made’s B2C and B2B sales channels. This role serves as a key point of contact for retail customers, wholesale customers, and business partners, managing inquiries, purchases, orders, product information, returns, and other customer needs across in-store, online, and wholesale channels. The Specialist ensures timely and accurate communication, maintains customer, order, and sales records, supports daily retail and wholesale operations, and helps create a seamless and engaging customer experience while contributing to Kuumba Made’s sales, customer service, and operational objectives.

Essential Functions

• Provide professional and timely customer service to wholesale customers, sales territory representatives, and independent sales brokers.
• Manage the wholesale customer service inbox, responding to inbound inquiries, requests, and follow-ups related to products, pricing, availability, orders, samples, and account needs.
• Process and manage inbound wholesale orders accurately, including verifying product availability, pricing, quantities, shipping requirements, and order details.
• Serve as the primary administrative support for independent sales brokers and territory representatives, assisting with customer requests and day-to-day sales support needs.
• Coordinate and fulfill requests for product samples, catalogs, marketing materials, product information, and other sales resources for brokers, sales representatives, and wholesale customers.
• Coordinate with Sales, Production, Fulfillment, Logistics, and Quality teams to resolve order issues, confirm product availability, and ensure timely fulfillment of wholesale customer requests.
• Support daily retail store operations, including merchandising, product displays, inventory organization, stock monitoring, and maintaining a clean and welcoming retail environment.
• Deliver an exceptional in-store customer experience by welcoming, assisting, and educating customers about the company’s products.

Minimum Qualifications

• High school diploma.
• One (1) year of experience in sales and customer service, account coordination, or order management.
• OR an equivalent combination of education, certification, and experience that results in the successful performance of the job. Additional education may substitute for required experience on one-for-one year basis or vice versa.

Preferred Qualifications

• Experience in retail and customer care in cosmetics, fragrance, or consumer goods industry.

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills with a customer-first mindset.
• Familiarity with ERP, CRM, and other order entry systems.
• Detail-oriented with excellent organizational skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Knowledge of fragrance or cosmetics manufacturing a plus.

Work Environment

• Work is generally performed in office settings, does require some physical, ergonomic, or emotional efforts.
• Work may generally require walking, standing, bending, kneeling, carrying light loads, and lifting no more than fifteen (15) pounds.

Work Location: In person

Full-Time, Mon-Fri 8a-5p

Benefits: 401(k), 401(k) matching, Health insurance, Dental insurance, Vision insurance, Employee discount program, Paid time off, Parental leave, Paid Holidays