Krystal Clean Pool Service LLC
Customer Service Representative
Remote
·
Part time
Company website
We are seeking a dependable and customer-focused Customer Service Representative to join our team. This role is responsible for providing excellent support to customers through phone and administrative communication while helping coordinate daily operations. The ideal candidate is organized, professional, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
About Krystal Clean Pool Service LLC
Krystal Clean Pool Service keeps residential and commercial pools crystal clear, safe, and ready to enjoy - week in, week out. We’re a locally owned, service-first company that blends old-school reliability with modern tools. Every visit includes documented water chemistry, photos, and clear service notes in our app, so customers always know exactly what was done and why.
What makes us stand out
Radical transparency: Photo-backed service reports after every clean.
Consistent quality: Standardized procedures, safety/PPE protocols, and technician training.
Proactive care: We catch small issues early and flag repairs before they become big problems.
Friendly pros: Courteous, uniformed techs who communicate clearly and respect our customers’ property.
Tech-enabled efficiency: Routes, notes, and customer updates streamlined through Skimmer for faster, better service.
Our team culture is hands-on, supportive, and growth-oriented. We invest in training, celebrate quality work, and create clear pathways to advance, from entry-level technician to lead tech and repair specialist. If you’re dependable, detail-oriented, and like working outdoors with a crew that has your back, you’ll fit right in at Krystal Clean Pool Service.
Description
The Customer Service Representative will serve as the first point of contact for customers and inbound inquiries. Responsibilities include answering phones, providing general customer support, assisting with billing questions, handling inbound leads, scheduling appointments, and coordinating technician route scheduling. This position requires strong communication skills, problem-solving abilities, and the ability to work efficiently with both customers and internal staff.
Responsibilities
- Answer incoming phone calls and respond to customer inquiries professionally
- Provide general customer service and support
- Assist customers with billing questions and payment-related issues
- Handle and track inbound leads
- Schedule appointments and service calls
- Coordinate and manage technician route scheduling
- Maintain accurate customer records and scheduling information
- Communicate updates between customers and field technicians
- Resolve customer concerns in a timely and courteous manner
- Perform general administrative and office support tasks
Qualifications
- Previous customer service or office experience preferred
- Strong phone and communication skills
- Excellent organizational and multitasking abilities
- Basic computer and scheduling software proficiency
- Ability to work in a fast-paced environment
- Professional attitude and dependable work ethic
Preferred Skills
- Experience with dispatching or route scheduling
- Familiarity with billing or invoicing systems
- Strong attention to detail
- Ability to prioritize tasks and solve problems efficiently
Salary
$17 - $24 per hour