Kryder Law Group LLC Personal Injury Intake Specialist Chicago, IL · Full time

Apply for Personal Injury Intake Specialist

The Kryder Law Group is a multi-state personal injury law firm dedicated to delivering exceptional client service and strong results. We combine high-level legal advocacy with disciplined internal systems to ensure cases are handled efficiently, accurately, and with care. As we continue to grow, we are focused on building a team of professionals who value precision, accountability, and client experience. Our goal is simple: handle every case with integrity, communicate clearly, and finish strong for the people who trust us during some of the most difficult moments of their lives.

The Kryder Law Group, LLC | Full-time | Monday–Friday, 8:30 a.m.–5:00 p.m. | LaSalle and Randolph

Do you love talking on the phone and connecting with people from all walks of life? Do you have a passion for law, especially personal injury?

At The Kryder Law Group, the phone is where your work makes an impact. One caller may be shaken after a crash. Another may have been dealing with an injury for weeks and finally decided to reach out. You’ll build trust quickly, ask thoughtful questions, and help each person understand what happens next.

We’re looking for someone who genuinely enjoys spending much of the day on the phone and brings a sales mindset to the role. You’re comfortable making outbound calls, following up when someone is hard to reach, and working through hesitation. When a case is a fit for the firm, you know how to ask directly if the prospective client is ready to hire us and guide them through signing.

What you’ll do

• Call new leads promptly and use text and email to keep the conversation moving.
• Lead intake interviews with warmth and confidence. Gather accurate details about the incident, injuries, medical treatment, and insurance.
• Recognize time-sensitive issues and coordinate with attorneys when a case needs further review.
• Explain the hiring process, address questions and concerns, and help qualified clients sign electronically.
• Keep accurate records and follow up consistently with people who are still deciding or haven’t responded.
• Use call reviews, coaching, and clear performance goals to improve response time, call quality, and the percentage of qualified inquiries that become signed clients.

What you’ll bring

• Experience in personal injury intake, consultative or inside sales, admissions or enrollment, insurance sales or claims, or a similar phone-based role.
• A strong phone presence and the ability to adjust your approach to each caller, whether they’re upset, skeptical, or ready to move forward.
• The confidence to ask for a decision, the persistence to follow up, and the judgment to handle sensitive conversations with care.
• Comfort with recorded call reviews, performance goals, coaching, and learning new software.
• Professional fluency in spoken and written English, a high school diploma or equivalent, and the ability to protect confidential information.

We’ll train you on our intake process. Plaintiff-side personal injury experience, familiarity with legal intake tools like Lead Docket or Smokeball, professional fluency in Spanish, and a track record of meeting sales or conversion goals are all welcome.

Compensation and benefits

• Base salary based on relevant experience, plus a monthly performance bonus opportunity tied to conversion, call quality, documentation, and follow-up.
• Paid time off, paid sick leave, and paid holidays.
• Health insurance for eligible employees and retirement plan eligibility under the firm’s plan terms.
• Training, regular call coaching, and opportunities for professional growth.

Apply today. We’d love to hear what draws you to personal injury law and what you enjoy most about connecting with people over the phone.

The Kryder Law Group, LLC is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law.

Job Type: Full-time

Application Question(s):

• Do you speak Spanish?
• This role is measured by response time, follow-up activity, conversion rate, and signed clients. How comfortable are you working under measurable performance goals?
• How many years of personal-injury intake or sales experience do you have?
• Will you be able to reliably commute to LaSalle and Randolph for this job?
• What is your desired salary?
• Yes or no. Are you comfortable spending much of your day talking with people from all walks of life, making outbound follow-up calls, and asking qualified prospective clients if they’re ready to hire the firm?