Kreative Core Technologies ERP Implementation Consultant Remote · Full time Company website

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At Kreative Core Technologies (KCT), you won't be buried in a bench or babysitting a ticket queue. We're the firm public-sector leaders call in when ERP work needs senior hands on it, whether that's a first-time implementation, a project that's gone off track, or a system that should be doing a lot more than it is. That means the work you get is real: high-stakes, high-visibility, and yours to own. You'll embed directly with client teams, with the autonomy to scale your involvement to what the work actually needs, not a rigid playbook. We treat transparency and knowledge transfer as core to how we deliver, which means you're trusted to teach, not just execute, and to leave clients stronger than you found them. No smoke and mirrors, no manufactured dependency, just good work, done well, that speaks for itself. If you want a place where senior expertise is expected, autonomy is real, and the work is never busywork, you'll fit right in here.

Your Mission

• Be ready to deliver high-quality functional consulting and knowledge transfer the moment KCT activates a new Tyler service line
• Translate complex government business processes into precise Tyler configuration and workflow design within your specialization, once engaged
• Serve as a trusted advisor — not just a trainer — guiding client staff through challenges and surfacing process improvement opportunities
• Support KCT's long-term growth strategy by expanding the Company's delivery capability across the broader Tyler product suite

Key Responsibilities

• Configuration & Implementation
• Analyze client business models and document software requirements across the relevant out-of-scope Tyler product line
• Configure the applicable Tyler application in alignment with client organizational structures, workflows, and operational requirements
• Configure approval workflows, controls, and system security in accordance with client operational and audit requirements
• Consult with client directors, department heads, and process owners to capture workflow, integration, and reporting needs
• Support integration activities between the assigned Tyler product and adjacent Tyler modules or third-party systems
• Data Migration & Conversion
• Guide clients through data mapping and conversion from legacy systems to the applicable Tyler application
• Lead data migration activities including master data mapping, open transaction loads, and opening balance or record validation
• Identify data conversion issues and partner with technical staff to resolve them ahead of go-live
• Execute data reconciliation between legacy systems and Tyler to confirm migration accuracy prior to cutover
• Testing & Quality Assurance
• Develop functional test scripts and end-to-end workflow scenarios for the assigned Tyler product line
• Support structured testing phases (SIT, UAT) and confirm client readiness for go-live
• Track defects and coordinate resolution with the project team and Tyler vendor support through to closure
• Support parallel processing activities and reconciliation between legacy and new systems prior to cutover
• Training & Knowledge Transfer
• Design and deliver role-based end-user training sessions — remote and onsite as required — tailored to client workflows
• Develop client-facing training materials including user guides, process guides, quick reference sheets, and job aids
• Create or adapt custom reports to meet client-specific operational and reporting requirements
• Build client staff capability to independently administer and sustain the Tyler environment post-implementation
• Project Governance & Delivery
• Maintain accurate project documentation including configuration logs, issue logs, agendas, trip reports, and timesheets
• Participate in weekly project status meetings, steering committee presentations, and departmental working sessions
• Provide weekly progress updates, time tracking, and effort reporting to support budget management
• Escalate functional risks, configuration issues, and scope changes to the Project Manager proactively and with recommended resolution paths
• Execute all assignments in accordance with KCT's delivery methodology and quality standards

Other Tyler Module Areas

Candidates are sourced and pooled by category, not hired against all areas simultaneously.

• Courts & Justice
• Enterprise Case Manager (Odyssey) - Case management and integrated justice workflows for county and statewide court systems
• Public Safety
• Enterprise CAD, CAD Pro, Records Pro (RMS), Mobile - Computer-aided dispatch, records management, and mobile field operations for law enforcement, fire, and EMS
• Corrections
• Corrections / Jail Management - Inmate booking, custody tracking, and corrections case management
• Schools / K-12
• Enterprise ERP for Schools, Tyler SIS, eSchoolPLUS - Student information systems, K-12 financials/HR/payroll, and transportation management
• Property Appraisal & Tax
• Enterprise Assessment & Tax (CAMA) - Mass appraisal, assessment administration, and tax billing/collection
• Land & Vital Records
• Recording, document, and vital records management - Recording workflows, land records management, and vital records administration
• Data & Insights
• Tyler Data & Insights (TDI) - Cross-platform analytics, dashboards, and executive reporting
• Digital & Civic Engagement
• Digital solutions, unified payments platform, Meetings - Citizen self-service, online payments, and public meeting/agenda management
• Content Management
• Content Manager (ECM) - Enterprise content and document management across Tyler applications

Expected Outcomes

Success in this role includes:

• A ready, qualified bench of consultants across Tyler product lines outside KCT's current Service Delivery scope
• Rapid activation capability when KCT secures a new client engagement in an adjacent Tyler product area
• Tyler configurations (once engaged) that fully align with client requirements, regulatory obligations, and reporting needs
• Confident, self-sufficient client teams capable of administering their Tyler environment post-implementation
• Strengthened client trust in KCT's ability to support the full breadth of the Tyler product suite

Qualifications

• Required Experience
• 3+ years of functional consulting experience on at least one Tyler Technologies product line outside KCT's current scope (see Out-of-Scope Tyler Module Areas below)
• Hands-on configuration experience within the relevant Tyler product line's core modules
• Deep understanding of the state and local government business processes relevant to that product line (e.g., case management for Courts & Justice; CAD/RMS workflows for Public Safety; CAMA and mass appraisal for Property Appraisal & Tax)
• Experience leading data migration, parallel processing, and reconciliation activities within ERP implementation programs
• Technical / Functional Skills
• Experience delivering role-based end-user training and producing structured documentation in a government ERP context
• Ability to manage multiple workstreams independently in a fully remote, client-facing environment
• Bachelor's degree in a relevant field (Business, Public Administration, Information Systems, or a related field) preferred
• Professional Skills
• Strong written and verbal communication skills with both technical and non-technical stakeholders, including department directors and executive leadership
• Confident, executive-level presence when advising client leadership and steering committees
• Sound judgment in balancing client satisfaction with delivery discipline and scope adherence
• Ability to adapt effectively within dynamic, multi-stakeholder public-sector environments
• Preferred Qualifications
• Product-specific certifications relevant to the candidate's Tyler specialization (e.g., court administration, public safety/CJIS-related credentials, school business official certification, or assessor/appraiser credentials) are advantageous but not required. Agile/Scrum experience or certification in hybrid ERP delivery environments is a plus.
• Great-to-have Qualifications (not required)
• Working knowledge of Tyler modules already within KCT's active Service Delivery scope is a nice-to-have and supports more integrated, cross-functional implementation engagements. Preference is given to candidates with additional exposure to one or more of the following:
• Finance
• Human Capital Management (HCM)
• Utility Billing
• Enterprise Permitting & Licensing (EPL)
• Enterprise Asset Management (EAM)

Professional Expectations

• All KCT team members and contractors are expected to uphold the following standards:
• Demonstrate deep functional knowledge of government ERP processes and the relevant Tyler product line's module capabilities
• Maintain disciplined documentation and configuration practices throughout the project lifecycle
• Exhibit confident, professional communication with both technical and non-technical client stakeholders
• Balance client satisfaction with delivery discipline and scope adherence
• Adapt effectively within dynamic, multi-stakeholder public-sector environments
• Uphold strict confidentiality of all KCT and client information in accordance with the executed Service Agreement and NDA
• Store all work product exclusively in KCT-approved cloud environments (Microsoft SharePoint / OneDrive); no storage on personal or unauthorised platforms
• Submit accurate monthly invoices by the last business day of each calendar month, itemised by date, hours, and deliverable
• Lead with professionalism, accountability, and a commitment to quality at every phase of delivery