Clinic Manager
We are seeking a Clinic Manager to lead and oversee the daily operations of Trophy Club location. This hands-on leadership role is integral to ensuring the clinic's success, encompassing front office management, patient satisfaction, provider support, inventory control, and team engagement.
As a Player-Coach, you will embody a "Patients First" mindset, setting the standard for excellence and guiding your team through example. This position demands exceptional interpersonal skills to build trust among patients, clinicians, and staff while fostering a culture of hope and joy in mental health care. Additionally, you will become a subject-matter expert in innovative mental health treatments, including ketamine and emerging psychedelic therapies.
Compensation
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Base Salary: $62,000
- Competitive Care option package
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Target annual earnings $90k including monthly bonus
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Benefits
- Comprehensive company-paid training in ketamine administration
- Healthcare, Dental, and Vision benefits for full-time employees
- 9 Paid holidays
- Competitive Paid Time Off (PTO) accrual structure (15 days/year)
Key Responsibilities
- Foster excellent customer service and resolve patient and provider concerns with problem-solving and timely follow-up.
- Co-develop and execute strategies to achieve key metrics.
- Oversee clinic operations, including patient engagement, scheduling, and attendance management.
- Lead and motivate clinic staff to ensure high performance and teamwork.
- Maintain provider and staff coverage to meet operational requirements.
- Build authentic relationships with patients and referral partners while supporting practice development activities.
- Ensure accurate maintenance of patient records, schedules, and insurance information in compliance with HIPAA standards.
- Analyze clinic budget reports to identify variances and recommend process improvements.
- Manage inventory, office supplies, and compliance procedures for controlled substances.
- Support special projects and additional duties as assigned.
Qualifications
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Passion for mental health care: A deep commitment to delivering high-quality care for mood disorders.
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Customer Service Experience: Demonstrated ability to provide exceptional service.
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Leadership Experience: Direct supervisory experience preferred; healthcare or retail settings are a plus.
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Strong Communication Skills: Excellent written, oral, and presentation abilities, with proficiency in MS Office.
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Multi-Tasking and Problem-Solving: Proven ability to manage a fast-paced environment and resolve conflicts effectively.
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Professionalism: Maintains a polished appearance and demeanor while building rapport in a mental health setting.
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Attention to Detail: Efficient, organized, and thorough in completing tasks and follow-ups.
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Training Commitment: Ability to complete company-sponsored Esketamine training within three months of hire (some travel required).
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Mission-Driven: Alignment with our values and dedication to improving patient experience.
About Us
At Heading Health, we transcend traditional paradigms of mental illness, focusing on innovative treatments to bring joy and hope to our patients' lives. Join our team to make a meaningful impact in mental health care and help transform lives.