The Server Assistant is responsible for always providing prompt and friendly food and beverage service to all our guests by following the brands standards. This role will assist the server in setting the stage for the guests experience and is be responsible for maintaining the cleanliness of the dining room and the server station during the service. This individual is expected to have basic knowledge regarding our menu, beverage, and wine offerings. The server assistant must be energetic, enthusiastic, highly motivated, and passionate about hospitality, food, and beverage.
- Obtain service area assignment at the beginning of each shift.
- Promptly greet guests as they are seated and bring water to table.
- Deliver food and beverages from the kitchen and bar to guests in a timely matter.
- Perform side work at the start, during and end of each shift as required by service station assignment.
- Remove used tableware between courses and provide tableware for next course.
- Clear tables after guests.
- Take soiled tableware to dishroom and unload, sort and stack silverware, dishes, glassware, etc. in designated areas in the soiled dish drop off area.
- Between the seatings, promptly clean tabletops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop.
- Inspect assigned restrooms every 30 minutes and clean as needed.
- Bag and haul trash to dumpster at designated times.
- Respond appropriately to guest requests. Communicate guest requests to server as needed.
- Communicate with server and hostess to assure efficient seating, table utilization and customer service.
- Assist server as needed with food delivery, especially with large parties and during peak periods.
- Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable).
- Be ready and willing to assist fellow server assistants as situations arise.
- Thank guests as they are leaving
- Reports to work on time and as scheduled.
- Understands shift ends once approved by MOD.
- Communicates any problems, challenges, complaints or service difficulties, in a timely manner, to the manager on duty or beverage manager
- Responsible for the proper use and maintenance of all associated equipment.
- Follows company guidelines regarding uniforms and personal hygiene.
- Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped and referred to the Manager on duty immediately.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- A minimum of 1 year experience in a restaurant position
- Have working basic knowledge of beer, wine and liquor and common drink recipes.
- Be able to learn our menu, including food, beverage, and wine; maintain a working knowledge of all changes provided by management.
- Ability to read, speak and interpret documents in clear English.
- Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
- Be able to reach, bend, kneel and frequently lift up to 50 pounds.
- Be able to work in a standing position for long periods of time (up to 10 hours).
- Be able to lift safely and efficiently maneuver items frequently weighing up to 20 to 25 pounds.
- Specific vision abilities that this job may require include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
- Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Written Communication - Able to read and interpret written information.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments