Klaw Miami Host Miami, FL · Full time

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Essential Function:

·       Responsible for guiding the guest through the dining experience and contributing to the team and operation's overall success

·       Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to take care of them personally

·       Provide each guest with a friendly welcome and farewell to ensure a positive and memorable visit

·       Ensure communications with managers to ensure guest satisfaction

·       Comprehensive knowledge of our reservation platform

·       Provide information to management on chit to update guest profiles in the reservation system

·       Perform side work at the start, during and end of each shift as required by service station assignment

·       Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests

·       Be ready and willing to assist fellow hostess as situations arise

·       Be ready and willing to assist the server assistant with clearing and resetting tables

·       Thank guests for their visit and invite them to return

·       Reports to work on time and as scheduled

·       Understands shift ends once approved by MOD

·       Communicates any problems, challenges, complaints, or service difficulties, in a timely manner, to the manager on duty or beverage manager

·       Responsible for the proper use and maintenance of all associated equipment

·       Follows company guidelines regarding uniforms and personal hygiene

·       Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped and referred to the Manager on duty immediately

·       Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

·       Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and following the restaurant's preventative maintenance programs

·       Be knowledgeable of restaurant policies

·       Utilizes the reservations system to identify VIPs and accommodate any special requirements for the day.

·       Executes relay duties to ensure seamless communication and operations within the restaurant.

·       Accepts and implements table changes as directed by supervisors and managers.

·       Manages new bookings, including amendments and cancellations, in accordance with customer requests.

·       Performs other job related roles as needed

Department Responsibilities:

• Arrives punctually for scheduled shifts, adhering to company attendance policy
• Demonstrates proper care and respect for company property
• Maintains all food and beverage passing areas free and clear of debris
• Attend pre-shift meetings and training sessions to stay informed about menu items, specials, and service protocols
• Adheres to cleaning checklists and fulfills duties as assigned diligently
• Consistently maintaining compliance of restaurant safety policies and procedures
• Promptly notifying managers of any customer complaints, comments, or issues
• Remains actively engaged and present in the restaurant operations during service hours
• Possesses comprehensive knowledge of the food and beverage menu
• Communicates issues or suggestions to the management team for resolution and improvement
• Adapts professionally and contributes to teamwork to enhance customer experience
• Clears tables and removes dishes promptly after customer departure or as needed
• Assists with taking used dishes to the designated cleaning area in the kitchen, if needed
• Resets tables promptly for the next customer party upon departure, if needed
• Maintains focus and remains on-task throughout the shift
• Performs sweeping and mopping of floors, addressing spills or breakages promptly and effectively
• Knowledge of food safety and sanitation practices preferred

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

·       A minimum of 1 year of experience in a hostess restaurant position

·       Knowledge of MS Office, OpenTable, Seven Rooms

·       Be able to learn our menu, including food, beverage, and wine; maintain a working knowledge of all changes provided by management.

Language Skills:

·       Ability to read, speak and interpret documents in clear English.

·       Must be able to communicate clearly with managers, kitchen and dining room personnel, and guests.

Physical Ability:

·       Be able to reach, bend, kneel and frequently lift to 50 pounds.

·       Be able to work in a standing position for long periods of time (up to 10 hours).

·       Specific vision abilities that this job may require include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Competencies:

·       Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

·       Leadership Skills – Exhibits excellent critical thinking and decision-making skills; Displays ability to have a highly motivated and energetic personality; Displays ability to take the initiative and exhibit flexibility.

·       Customer Service Skills – Shows excellent guest service skills; Deals effectively with all business contacts; Always maintains a professional appearance and demeanor.

·       Oral Communication - Ability to read, speak and interpret documents in clear English. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions.

·       Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

·       Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

·       Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans; Handles the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems

·       Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

·       Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.