Klaw Miami Bartender Miami, FL · Full time

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Essential Function:

• Take beverage orders from guests and servers
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant's standard drink recipes
• Learns the names and personally recognize our regulars
• Record drink orders accurately and immediately after receipt into the register system
• Accept guest payment, process credit card charges, and make change (if applicable)
• Wash and sterilize glassware
• Prepare garnishes for drinks and replenish snacks, appetizers for bar patrons
• Maintains bottles and glasses attractively and functionally to support efficient drink preparation and promotion of beverages
• Clear and reset tables in the bar area
• Present drink menus, make recommendations, and answer questions regarding beverages
• Maintain cleanliness in all bar areas, including counters, sinks, utensils, shelves, and storage areas
• Receive and serve food orders to guests seated at the bar
• Monitor and observe guests' dining experience 
• Ensure guests are satisfied with the food and service
• Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable)
• Be ready and willing to assist fellow bartenders as situations arise
• Be ready and willing to assist the barback with clearing and resetting seats/tables
• Thank guests for their visit and invite them to return
• Report all equipment problems and bar maintenance issues to the restaurant manager
• Assist in the restocking and replenishment of bar inventory and supplies
• Reports to work on time and as scheduled
• Understands shift ends once approved by MOD
• Communicates any problems, challenges, complaints, or service difficulties, in a timely manner, to the manager on duty or beverage manager
• Responsible for the proper use and maintenance of all associated equipment
• Follows company guidelines regarding uniforms and personal hygiene
• Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to intoxicated guests is stopped and referred to the Manager on duty immediately
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• A minimum of 2 year of experience as a bartender
• Have working knowledge of beer, wine, and liquor and common drink recipes
• Be 21 years of age
• Possess math skills and could handle money and operate a point-of-sale system
• Be able to learn our menu, including food, beverage, and wine; maintain a working knowledge of all changes provided by management

Language Skills:

• Proficiency in English
• Must be able to communicate clearly with managers, kitchen and dining room personnel, and guests

Physical Ability:

• Be able to reach, bend, kneel and frequently lift up to 50 pounds
• Be able to work in a standing position for long periods of time (up to 10 hours)
• Specific vision abilities that this job may require include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus

Competencies:

• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership Skills – Exhibits excellent critical thinking and decision-making skills; Displays ability to have a highly motivated and energetic personality; Displays ability to take the initiative and exhibit flexibility.
• Customer Service Skills – Shows excellent guest service skills; Deals effectively with all business contacts; Always maintains a professional appearance and demeanor.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Able to read and interpret written information.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Department Responsibilities:

• Arrives punctually for scheduled shifts, adhering to company attendance policy
• Demonstrates proper care and respect for company property
• Maintains all food and beverage passing areas free and clear of debris
• Attend pre-shift meetings and training sessions to stay informed about menu items, specials, and service protocols
• Adheres to cleaning checklists and fulfills duties as assigned diligently
• Consistently maintaining compliance of restaurant safety policies and procedures
• Promptly notifying managers of any customer complaints, comments, or issues
• Remains actively engaged and present in the restaurant operations during service hours
• Possesses comprehensive knowledge of the food and beverage menu
• Communicates issues or suggestions to the management team for resolution and improvement
• Adapts professionally and contributes to teamwork to enhance customer experience
• Clears tables and removes dishes promptly after customer departure or as needed
• Assists with taking used dishes to the designated cleaning area in the kitchen
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining essentials
• Resets tables promptly for the next customer party upon departure
• Maintains focus and remains on-task throughout the shift
• Performs sweeping and mopping of floors, addressing spills or breakages promptly and effectively
• Knowledge of food safety and sanitation practices preferred