Kilwins : CM Ventures Shift Leader Atlantic Station Atlanta, GA · Full time

o provide excellent customer service to our guest to create an unforgettable experience!




The retail store supervisor is required to regularly and customarily exercise discretion in supervising the overall operation of the store. The individual must have a clear understanding of the operations. A majority of the supervisor’s time will be spent directing the workforce to ensure an outstanding customer experience.



1.    Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating properly.

2.    Displays a “Customer Comes First” attitude by training and holding co-workers accountable for delivering outstanding customer service.

3.    Responsible for overall store atmosphere and appearance.

4.    Plans, identifies, communicates, and delegates appropriate responsibilities and practices to co-workers to ensure smooth flow of operations.

5.    Provides coaching and direction to co-workers to take action and to achieve operational goals.

6.    Trains and re-trains staff whenever necessary and uses online training systems.

7.    Quality control.

8.    Banking/deposits.



1.    Greets and interacts with customers

2.    Answers customer questions and makes sales suggestions

3.    Has working knowledge of product offerings

4.    Makes product following Kilwins-approved recipes

5.    Follows proper regulations for food handling

6.    Assists with restocking and setting up displays

7.    Operates Point of Sale (POS) system

8.    General cleaning; dust, sweep, mop, and wash windows, empty garbage

9.    Packs boxes and baskets.

10. Answers the phone and takes phone orders.



1.    Ability to operate POS system and count back change

2.    Must be customer service oriented with a good personality and manners.

3.    Ability to work well with others and follow as well as give directions.

4.    Must be a role model with good work ethics.

5.    Ability to work when needed, which includes covering for “no show” employees.

6.    Must read and speak English and have good communication skills.

7.    Ability to supervise store operations independently

8.    Ability to supervise effectively in a fast-paced environment

9.    Ability to supervise multiple situations simultaneously

10. Ability to supervise resources to ensure that established service levels are achieved at all times.

11. Knowledge of customer service techniques

12. Knowledge of supervisory practices and procedures

13. Organization and planning skills

14. Strong problem-solving skills

15. Ability to communicate clearly and concisely

16. Ability to plan and prioritize workload



1.    Previous sales and supervisory experience helpful, but not necessary.

2.    High School diploma or equivalent.

3.    Previous food preparation experience helpful, but not necessary.



1.    Must be able to lift 50 pounds.

2.    Must be able to stand for long periods of time in retail store environment.


Ability to work a flexible schedule, which may include nights and weekends