Kickserv Content Specialist, Success Assistant, & Storyteller Remote · Full time

Apply for Content Specialist, Success Assistant, & Storyteller

Kickserv, the best software for field service pros, needs your help to make service simple. We’re looking for a content specialist who can help out with social media, wrangle our library of help documentation, and assist users with basic support needs.

About You:

• You are, naturally, a gifted and thoughtful writer. You have a distinctive, friendly, and down-to-earth written voice and you love helping non-technical folks understand technical things.
• You are motivated to become an expert user of Kickserv's field service software. You'll take ownership of the support knowledge base and keep it up-to-date, moving content around, updating, or deleting it when necessary.
• You are skilled at organizing documentation and making information easy to find so our users can solve their problems faster (and our support team stays focused).
• You'll use your expert knowledge to assist Kickserv users with basic tech support issues, and then use your support experience to make our help library more helpful.
• You can work with marketing and product specialists to learn about and describe new and upcoming features, and help keep our public website and social feeds updated with fresh content.

About Us:

• Kickserv is making service simple for small-to-medium field service businesses. We provide approachable and affordable tools to give busy owners control over their business, helping them save time and money.
• Our team is 100% remote, so you can work from anywhere in the world. We provide a robust benefits package including medical, dental, vision insurance, 401(k) matching, life insurance, 12 paid holidays, 2 floating holidays, PTO, and more.