KH IT Services LLC Service Desk Technician Remote · Contractor Company website

Apply for Service Desk Technician

KH IT Services LLC, based in Austin, TX, has been providing industry-leading computer services to small business clients statewide for over a decade. Owner and operator David Keeton, a Microsoft® Certified Partner, specializes in software upgrades, disaster recovery implementation, and 24/7 monitoring and computer security services. The company partners with top brands such as LENOVO® and Hewlett-Packard® to deliver top-quality IT solutions. KH IT Services also offers domain names, hosted internet service, installation services, online marketing, cloud services, and web design to improve the performance and security of client IT systems.

Role Description

This is a remote and on-site contract role for an Information Technology Help Desk Technician. The Help Desk Technician will provide technical support, assist with troubleshooting desktop computers and printers, and offer help desk support for clients. Daily tasks include resolving technical issues, providing timely customer service, and maintaining IT systems for optimal performance.

Qualifications

• HaloPSA required
• NinjaRMM required
• Guardz required
• SentinelOne required
• Technical support and help desk support skills
• Troubleshooting skills for desktop computers and printers
• Excellent problem-solving and communication skills
• Ability to work independently and remotely
• Experience in providing IT support for small business clients is a plus
• Relevant certifications, such as CompTIA A+ or Microsoft Certified IT Professional (MCITP), are beneficial