KH IT Services LLC Operator Remote · Contractor Company website

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KH IT Services LLC, based in Austin, TX, has been providing industry-leading computer services to small business clients statewide for over a decade. Owner and operator David Keeton, a Microsoft® Certified Partner, specializes in software upgrades, disaster recovery implementation, and 24/7 monitoring and computer security services. The company partners with top brands such as LENOVO® and Hewlett-Packard® to deliver top-quality IT solutions. KH IT Services also offers domain names, hosted internet service, installation services, online marketing, cloud services, and web design to improve the performance and security of client IT systems.

TIER 1 OPERATOR

(SERVICE DESK – COPILOT-ENABLED ROLE)

Managed Intelligence Provider

Austin, Texas

🧠 ABOUT KH IT

KH IT Services is not a traditional IT company — we are a Managed Intelligence Provider.

We combine people, automation, data, and AI to deliver high-performance IT services.

NOT JUST A TECH → BUT A COPILOT-ENABLED OPERATOR

🎯 ROLE OVERVIEW

The Tier 1 Operator is a service desk-based role responsible for managing incoming tickets, resolving end-user issues, and maintaining client communication.

✅ Front-line support

✅ Remote-first execution

✅ High-volume ticket handling

✅ Structured workflow environment

🌐 REMOTE / ON-SITE EXPECTATIONS

✅ 100% remote role

✅ Work performed via service desk systems

✅ Occasional light on-site tasks:

• Pickup/drop-off equipment

• Basic device handling

✅ On-site work may include bonuses

💰 COMPENSATION

Contract → Long-Term Contract

🟢 $18 – $28/hour

✅ Performance increases

✅ Certification bonuses

✅ AI/Copilot incentives

✈️ TRAINING, TRAVEL & COMPANY REPRESENTATION

✅ Training, meetings, and occasional travel required

• Training is compensated

• Travel is compensated (where applicable)

• Travel expenses covered

• Participation in required meetings are not compensated but rewarded with food

🧑‍💻 RESPONSIBILITIES

✅ Resolve tickets

✅ Remote troubleshooting

✅ Client communication

✅ Documentation

✅ Use Copilot daily

✅ Escalate issues

🤖 COPILOT REQUIREMENT

✅ Required daily use

✅ Improve speed + quality

✅ Assist troubleshooting + documentation

🎮 CAREER PATH

🟢 Tier 1 → 🟡 Tier 2 → 🔴 Tier 3