KeySavvy, Inc.
Customer Success Advocate
Weirton, WV
·
Remote
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Full time
Company website
Our mission is to reduce fraud, increase convenience, and foster trust between vehicle buyers and sellers. Consumers are first and foremost in everything we do Description Our primary goal is to make it safer and easier for people to buy and sell cars. We accomplish this through technology and a company culture dedicated to helping our customers. We believe that sellers have the right to extract the most value from their vehicle and buyers have the right to purchase at the most affordable price, without sacrificing the security and convenience of a transaction at a dealership. KeySavvy protects consumers and simplifies the process, allowing everyone equal access to these value propositions We hope you'll join us in our mission!
Description
About the Role:
- Provide exceptional customer service to all customers, responding promptly and professionally to inquiries via phone, email, chat, or other communication channels
- Demonstrate a deep understanding of the KeySavvy product line and services, providing accurate information on pricing, availability, features, and benefits
- Utilize problem-solving skills to troubleshoot customer issues quickly and efficiently
- Maintain up-to-date knowledge of company policies and procedures, as well as industry trends and best practices
- Develop relationships with customers by building trust and rapport through active listening and empathy
- Monitor customer feedback and provide insights to management for improvement opportunities
- Collaborate with cross-functional teams to identify process improvements that will enhance customer experience
- Track customer interactions and document customer interactions in internal systems
- Participate in team meetings and training sessions to stay informed of new products and services
Location details:
The position is a hybrid role. Applicants will be required to commute to our office in the Weirton, WV area multiple days a week. All other working hours will be done remotely.
What we require:
- Our Customer Success team is available Monday-Friday 9AM-10PMCST and Saturday-Sunday 9AM to 6PM CST - this role will require evening and weekend shifts
- 3+ years of Customer Experience environment preferably in retail, banking, or hospitality
- Tech Savvy with the ability to navigate multiple platforms effectively
- Excellent written communication skills with proper sentence structure, grammar and tone
- General knowledge of retail automotive transaction
What we offer:
- Competitive salary
- 401K with employer matching
- medical, dental, vision insurance
- Paid time off
- 6 paid holidays
Salary
$55,000 - $60,000 per year