Kex Rx Pharmacy DME Customer Service Rep Hiawatha, KS · Full time Company website

Apply for DME Customer Service Rep

We're looking for a candidate with excellent communication skills, a strong work ethic, and a willingness to learn. The ideal individual is adaptable, able to multitask, and thrives in a dynamic, team-oriented environment.

Key Responsibilities:

• Greet and assist patients both in person and over the phone in a friendly and professional manner
• Handle inbound and outbound calls regarding medical equipment questions and patient needs
• Assist patients in obtaining the correct medical equipment based on their medical needs and physician orders
• Demonstrate proper use and setup of equipment such as CPAP machines, oxygen concentrators, wheelchairs, walkers, and diabetic shoes and supplies.
• Measure and fit patients for equipment, ensuring proper function and comfort
• Accurately enter physician orders and patient information into the system for timely order processing
• Schedule appointments and dispense equipment to patients once all documentation and criteria are met
• Assist with supply refills to maintain patient compliance with treatment plans
• Manage inventory: order, receive, stock, and maintain merchandise for resale

Qualifications:

• Exceptional customer service and interpersonal skills
• Ability to adapt to changing situations and multitask effectively
• Basic computer proficiency and ability to learn new systems
• Knowledge of or willingness to learn medical equipment and insurance documentation processes
• Strong attention to detail and ability to follow established procedures and insurance guidelines
• Physical ability to sit, stand, kneel, bend, and lift up to 50 lbs
• Must be able to rotate on an after-hours emergency on-call schedule