Kerry Brothers Truck Repair Service Writer - Full Time - Days Detroit, MI · Full time Company website

Apply for Service Writer - Full Time - Days

We are looking for a Service Writer with any experience!

Kerry Brothers truck Repair is expanding and growing fast, come join a family first atmosphere. We offer:

• Competitive pay
• Great Benefits
• Commission bonuses every month
• 4 Weeks of PTO
• 401(k) Match
• Tool allowance
• We will even come pick up your box from your house

Check us out here:

Facebook - https://www.facebook.com/profile.php?id=61560113227405

LinkedIn - https://www.linkedin.com/company/kerry-brothers-truck-repair/?viewAsMember=true

Responsibilities: 

Customer Service: 

• Greet customers promptly and professionally, understanding their needs and concerns related to their heavy-duty trucks. 
• Serve as the liaison between customers and the service department, maintaining clear and consistent communication throughout the repair process. 
• Provide customers with accurate repair estimates, including labor and parts costs, and obtain approval before proceeding with any work. 
• Keep customers informed about the status of their vehicles and any changes in repair costs or completion times. 

Work Order Management: 

• Prepare detailed work orders based on customer requests and technician diagnostics, ensuring all necessary information is documented. 
• Review completed work orders for accuracy, ensuring all services performed are properly documented and billed. 
• Ensure that all necessary parts are ordered and available for repairs, coordinating with the parts department as needed. 

Scheduling and Coordination: 

• Coordinate with the service team to ensure repairs are completed on time and according to customer expectations. 
• Monitor work progress and follow up on any delays, proactively communicating with customers about changes. 

Quality Assurance: 

• Review final repairs with technicians to ensure all work meets company standards and customer expectations. 
• Conduct post-service follow-ups with customers to ensure satisfaction and address any concerns. 
• Maintain a high level of accuracy in all paperwork, ensuring compliance with company policies and industry regulations. 

Sales and Upselling: 

• Identify additional service opportunities based on vehicle inspections and customer history, recommending preventive maintenance or necessary repairs. 
• Educate customers about the benefits of additional services and products, driving sales and enhancing customer satisfaction. 

Administrative Tasks: 

• Maintain organized records of all customer interactions, work orders, estimates, and invoices. 
• Process customer payments and ensure that all financial transactions are handled accurately and securely. 
• Assist in managing shop inventory by tracking parts usage and reordering as necessary. 

Qualifications: 

• High school diploma or equivalent; vocational training in automotive or diesel technology is a plus. 
• Proven experience as a Service Writer, preferably in a heavy-duty truck repair environment. 
• Strong knowledge of heavy-duty trucks and related repair and maintenance procedures. 
• Excellent customer service and communication skills, with the ability to explain complex technical issues in a way that is understandable to customers. 
• Proficiency in using service management software and tools. 
• Strong organizational skills and attention to detail. 
• Ability to work in a fast-paced environment, managing multiple tasks and priorities effectively. 
• Sales experience or a strong aptitude for upselling is beneficial. 
• Ability to work effectively as part of a team and maintain positive working relationships with colleagues and customers.