KeepingCount Operations Manager (Philippines-Based) Remote · Full time

Apply for Operations Manager (Philippines-Based)

About KeepingCount

KeepingCount is a fast-growing, U.S.-based client accounting services (CAS) firm supporting entrepreneurs and small businesses with bookkeeping, accounting, tax, and CFO advisory services. We operate with a global mindset, leveraging the strengths of team members based in the U.S. and the Philippines. Our culture is built on empowerment, clarity, accountability, and purpose-driven work.

The Opportunity

We are seeking a driven, strategic Operations Manager based in the Philippines to help elevate and scale the performance of our offshore accounting and bookkeeping operations. This is a high-impact, behind-the-scenes leadership role focused on ensuring our Philippines-based professionals are aligned, equipped, and set up for success. You will play a pivotal role in optimizing team performance, integrating new hires, streamlining processes, and serving as a vital link between our U.S. leadership and offshore delivery teams.

This position is ideal for an operations-minded leader who understands how accounting teams work, thrives in a remote-first culture, and is passionate about process, people, and performance.

Key Responsibilities

• Operational Leadership: Coordinate day-to-day operations and ensure consistent execution of client work by supporting team leads, resolving workflow issues, and aligning priorities across pods.
• Process Optimization: Help define, document, and continuously improve SOPs and operational workflows to ensure efficiency, consistency, and scalability.
• Team Enablement & Support: Ensure team members have access to the tools, systems, and support they need to perform at a high level. Facilitate cross-training, onboarding, and cultural alignment.
• Performance Monitoring: Track team KPIs such as turnaround times, error rates, and internal SLAs. Analyze trends and proactively recommend improvement initiatives.
• Scaling Infrastructure: Identify and implement tools, systems, or organizational enhancements that improve delivery quality and team scalability as the business grows.
• Cross-Functional Collaboration: Act as the primary operations liaison between Philippines-based team members and U.S. leadership—ensuring clear communication, shared expectations, and proactive resolution of challenges.
• New Hire Integration: Partner with HR and department leaders to onboard new team members effectively and ensure a seamless ramp-up into client-facing roles.
• Change Management & Continuous Improvement: Lead operational change initiatives, tool rollouts, and process updates across the offshore team to ensure continuous progress.

Ideal Candidate Profile

• Bachelor's degree in Business, Operations, Accounting, or a related field
• 3–5+ years of experience in operations, service delivery, or team management in a professional services, BPO, or accounting environment
• Familiarity with accounting processes and terminology (CPA not required)
• Proven success supporting remote teams and distributed service delivery
• Strong organizational, analytical, and project management skills
• Excellent communicator who can build trust across teams, cultures, and time zones
• Proactive, solutions-oriented, and capable of balancing strategic thinking with execution
• Tech-savvy and comfortable with cloud-based systems like QuickBooks Online, Sage Intact, NetSuite, Karbon, Xero, Slack, and Asana
• Prior experience in offshore team operations or enablement is highly valued

What You’ll Gain

• Competitive compensation (commensurate with experience)
• Paid time off and Philippine/U.S. holiday schedule
• Fully remote work setup with flexible support structure
• Career growth in a dynamic, fast-scaling firm
• Ongoing learning and professional development opportunities
• A purpose-driven culture focused on empowerment, accountability, and meaningful work
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Ready to shape the future of outsourced accounting delivery?

Join KeepingCount and help us build something great—for our clients, our team, and your own career.