KDInfotech IT Infrastructure Engineer Remote · Full time Company website

Apply for IT Infrastructure Engineer

KDInfotech is a leading IT services company for small and medium-size businesses. With decades of experience managing all aspects of your IT infrastructures—from workstation performance and application support to communication systems and network administration—we serve as a reliable, single-source IT partner to keep your business operating smoothly.

Who Should Apply

An ideal candidate is a self-starter, self-motivated, and naturally curious, with a genuine passion for IT. We're looking for someone who enjoys solving unique problems by creatively utilizing existing toolsets and thinking outside the box — a true problem-solver at heart.

Key Responsibilities

Storage & Backup

• Administer and deploy enterprise storage platforms (TrueNAS SCALE/Enterprise, Pure Storage FlashArray/FlashBlade), including pool/RAIDZ design, Active Directory integration, UID/GID mapping, snapshots, and replication.
• Own capacity management and firmware/OS patching across storage arrays; troubleshoot permissions and ACL issues (NFSv4, SMB).
• Maintain Veeam backup jobs and validate backup integrity across environments.
• Evaluate, propose, and roll out capacity-management and disk-usage tooling (e.g., JAM Software SpaceObServer) including licensing and vendor account management.
• Lead storage migration projects (e.g., Pure Storage to TrueNAS) including as-built documentation and deployment runbooks.

Virtualization

• Administer VMware vSphere/vCenter environments: upgrades, host consolidation, ESXi patching, and cluster migrations.
• Manage NVIDIA vGPU driver and license-server upgrades; monitor GPU utilization via Grafana/Prometheus dashboards.
• Build and maintain high-compute VMs to support research and lab teams with an automation-first mindset.
• Evaluate alternative virtualization platforms (e.g., Proxmox) as part of cost and architecture reviews.

Security & Patch Management

• Drive CVE remediation efforts across Windows and Linux systems, tracking patch status and coordinating reboot windows.
• Manage endpoint security tooling (CrowdStrike, PDQ) and reduce open vulnerability counts.
• Support Active Directory hardening initiatives (security audits, Protected Users, LAPS, SMB signing) in partnership with the Cybersecurity team.
• Build and maintain GPO baselines aligned to NIST/Microsoft security benchmarks.
• Experience with scripting/automation and IaC (Bash, PowerShell, Ansible, Terraform).

Networking

• Design and maintain VLAN and DFS namespace structures across sites.
• Build and support RADIUS/NPS infrastructure, including certificate-based (EAP-TLS) authentication for Wi-Fi.
• Troubleshoot firewall, DNS, and Active Directory computer-object issues; maintain monitoring agents (Datadog, Zabbix).
• Monitor system performance and proactively identify and resolve performance bottlenecks or issues.

Vendor & Procurement

• Serve as the primary technical point of contact for storage and virtualization vendors (Pure Storage, TrueNAS/iXsystems, Dell) including support-case ownership and hardware RMAs.
• Manage software licensing and renewals with vendors (e.g., JAM Software, NVIDIA, Broadcom/VMware).

Documentation & Mentorship

• Write deployment runbooks and as-built documentation clear enough for a junior engineer to follow independently.
• Lead internal training/skill-share sessions on platforms you own (e.g., TrueNAS).
• Produce clear project handoff documentation to cover for teammates during planned absences.

Qualifications

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience. Experience in early-stage companies or life sciences/research environments is a plus.
• 5+ years of hands-on IT infrastructure experience, including direct ownership of enterprise storage and virtualization environments.
• Deep, production experience with VMware vSphere/vCenter and at least one enterprise NAS/SAN platform (TrueNAS, Pure Storage, or equivalent).
• Working knowledge of Active Directory administration, Group Policy, and Windows/Linux patch management.
• Experience managing vendor relationships and support escalations directly (not just filing tickets).
• Comfort designing and documenting infrastructure independently, with minimal day-to-day oversight.
• Strong written communication — able to produce runbooks and proposals that others can execute against.
• Experience supporting a multi-site environment (data center plus lab/office locations) is a plus.
• Occasional after-hours availability for emergency break-fix and planned maintenance windows.

Preferred Qualifications

• Experience with Proxmox or other VMware alternatives.
• Familiarity with Okta or another SSO/identity provider.
• AWS experience (EC2, S3) in a hybrid on-prem/cloud environment.
• Experience in a biotech, research, or other lab-driven organization.