KDInfotech Desktop Administrator Remote · Full time Company website

Apply for Desktop Administrator

KDInfotech is a leading IT services company for small and medium-size businesses. With decades of experience managing all aspects of your IT infrastructures—from workstation performance and application support to communication systems and network administration—we serve as a reliable, single-source IT partner to keep your business operating smoothly.

Who Should Apply: We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply. Responsibilities: 

● Provide user support both onsite and remote staff

● Troubleshoot Software and Hardware issues for staff as needed

● Take part in company wide projects (system upgrades, security rollouts)

● Test and qualify new hardware/software for the company 

● Utilize established ticketing system to track open issues

● Responsible for knowledge Base documentation creation 

● Supporting C-Level executives when needed

Qualifications and Skills:

● 1-2 years of support experience with a variety of operating systems (MacOS preferred) 

● Proficient within Google Workspace administration

● Experience with SaaS Applications 

● Experience with Okta administration 

● Audio/Visual application support and troubleshooting (Zoom)

● Work experience with JAMF for MDM 

● Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices

● PowerShell, Bash, or Python scripting experience is preferred