Your Mission
As a Project Manager, you will:
•Own end-to-end delivery accountability for assigned Tyler ERP implementation engagements, from discovery through go-live and stabilization
•Establish and maintain rigorous project governance structures, communication cadences, and executive reporting standards
•Safeguard project timelines, scope boundaries, and financial targets through disciplined change control
•Serve as the primary escalation point and trusted advisor to client executive sponsors and steering committees
•Ensure seamless coordination across Functional, Technical, and Change Management workstreams
Key Responsibilities
- Project Governance & Delivery Leadership
- Develop and maintain comprehensive project plans, timelines, RAID logs, and governance documentation aligned to KCT's delivery methodology
- Own overall project scope, milestone tracking, resource allocation, and cross-workstream dependencies
- Establish and lead executive steering committee meetings, providing clear, data-driven status reporting to client and KCT leadership
- Monitor project health using standardized PM tools, dashboards, and financial tracking mechanisms
- Cross-Functional Team Leadership
- Coordinate and direct cross-functional delivery teams spanning Functional, Technical, and Change Management resources
- Facilitate structured collaboration between internal KCT teams and client business, IT, and executive stakeholders
- Drive accountability across all workstream leads for deliverable quality and timeline adherence
- Risk, Scope & Financial Management
- Lead proactive risk identification, assessment, and mitigation planning to protect timeline, budget, and client relationship health
- Enforce disciplined change management and scope control processes to support margin protection
- Escalate material risks, budget variances, and scope deviations to KCT leadership with clear resolution recommendations
- Testing, Go-Live & Stabilization
- Ensure structured testing phases (SIT, UAT) are completed and confirm organizational readiness ahead of go-live
- Coordinate production release planning and lead the transition into post-go-live stabilization
- Confirm all contractual deliverables and implementation standards are met prior to project closure
- Documentation & Reporting
- Maintain comprehensive documentation including meeting minutes, status reports, decision logs, and change records
- Provide consistent, accurate reporting on schedule, budget, and resource utilization to support organizational visibility
Expected Outcomes
Success in this role includes:
- Predictable, well-governed project delivery that meets contractual scope, schedule, and budget commitments
- Strong executive-level trust and confidence from client sponsors and steering committees
- Proactive identification and mitigation of delivery risks before they impact timeline or budget
- Disciplined change control that protects project margin without compromising client satisfaction
- Smooth, well-documented transitions from implementation into post-go-live stabilization
Qualifications
- Required Experience
- 5+ years of project management experience leading enterprise ERP or large-scale technology implementation engagements
- Demonstrated experience managing full project lifecycles from discovery through go-live and stabilization
- Experience leading engagements within public-sector, municipal, or government enterprise environments strongly preferred
- Technical / Functional Skills
- Proficiency with project management methodologies and tools (MS Project, Smartsheet, Jira, or equivalent)
- Strong command of RAID log management, governance documentation, and structured status reporting
- Working knowledge of ERP implementation lifecycles, including testing phases (SIT/UAT) and go-live readiness planning
- Financial acumen sufficient to manage project budgets, margin protection, and resource cost tracking
- Professional Skills
- Executive-level written and verbal communication, with the ability to lead steering committee discussions confidently
- trong stakeholder management across client executives, internal leadership, and cross-functional delivery teams
- Sound judgment in risk assessment, prioritization, and proactive escalation
- Ability to manage multiple concurrent workstreams independently in a fully remote, client-facing environment
- Preferred Qualifications
- PMP, CAPM, PgMP, or equivalent project management certification; prior experience with Tyler Technologies ERP platforms (Munis, New World, or equivalent); Agile/Scrum certification or experience in hybrid ERP delivery environments.
Professional Expectations
All KCT team members and contractors are expected to uphold the following standards:
- Maintain the highest standards of professionalism in all client and internal interactions
- Adhere to KCT's delivery methodology, documentation standards, and governance practices
- Communicate proactively — escalate risks, issues, and blockers without delay
- Operate with integrity, accountability, and a commitment to quality outcomes
- Represent KCT's values and brand standards in all engagements
- Uphold strict confidentiality of all KCT and client information in accordance with the executed Service Agreement and NDA
- Store all work product exclusively in KCT-approved cloud environments (Microsoft SharePoint / OneDrive); no storage on personal or unauthorised platforms
- Submit accurate monthly invoices by the last business day of each calendar month, itemised by date, hours, and deliverable