Kay Plumbing, Heating & Cooling LLC Plumbing & HVAC Dispatcher (Dispatch Experience Required) Lexington, SC · Full time Company website

Apply for Plumbing & HVAC Dispatcher (Dispatch Experience Required)

Kay Plumbing, Heating & Cooling is a family-owned and operated plumbing and HVAC company proudly serving the South Carolina Midlands since 2008. We have built our reputation on professionalism, integrity, organization, and exceptional customer care, earning nearly 1,500 five-star Google reviews from homeowners who trust us in their homes every day. What sets us apart is our commitment to doing things the right way — with clear systems, structured processes, strong communication, and accountability. We believe that great service starts behind the scenes, which is why we invest in our people, provide thorough training, and maintain a supportive, team-oriented work environment. Our team is made up of skilled professionals who take pride in their work and value organization, teamwork, and continuous improvement. As we continue to grow, we are looking for motivated, detail-oriented individuals who want to build a long-term career with a company that values quality, consistency, and mutual respect.

Plumbing & HVAC Dispatcher

DISPATCH EXPERIENCE REQUIRED

Position Overview

As a Plumbing & HVAC Dispatcher, you are the operational hub of our service department. You will coordinate technicians, communicate with customers, and ensure each day runs efficiently and profitably. This role is ideal for someone who is highly organized, detail-oriented, calm under pressure, and experienced in dispatching home service technicians.

Key Responsibilities

• Schedule and dispatch plumbing & HVAC technicians based on location, skill set, and workload
• Communicate with technicians throughout the day and debrief completed jobs
• Prioritize calls to maximize efficiency, revenue, and customer satisfaction
• Manage on-call rotations and after-hours dispatch procedures
• Maintain accurate records in dispatch and customer management systems
• Proactively update customers on arrival times and service progress
• Handle customer concerns professionally and escalate issues as needed
• Assist with administrative coordination, billing accuracy, and operational support
• Follow company policies, confidentiality standards, and performance expectations
• Participate in training, meetings, and emergency dispatch rotation

Who This Role Is NOT For

• Not for candidates without dispatch or scheduling experience
• Not for individuals who dislike structure, procedures, or accountability
• Not for those uncomfortable with constant phone and computer use
• Not for someone seeking a slow-paced or unstructured environment
• Not for someone unwilling to work on-call shifts

Compensation & Benefits

• Competitive hourly pay ($15–$18/hour)
• Performance-based bonus opportunities
• Emergency health insurance – 100% employer paid
• Health, vision and dental benefits at group rates
• Retirement plan with 3% company match
• Paid time off and paid holidays
• Employee discounts
• Ongoing training and career growth opportunities
• Supportive, professional, team-oriented culture