Kan Herb Company Customer Service Representative Santa Cruz, CA · Full time

Kan Herb Company has been serving the Health Professional market for over 30 years. We pride ourselves in offering quality products and topnotch service. Seeking a highly motivated and dedicated customer service associate.

Description

Duties and responsibilities:

Order processing/invoicing of phone, fax and internet orders. Answering incoming phone calls in a courteous and professional manner.

Entering Purchase orders from our many distributors.

Ability to multi-task and apply right code, discount and shipping information. Accurate processing of customer’s credit card and settling of credit card batches

Handle and resolve customer’s complaints and returns in a professional manner while being able to fill out appropriate paper work accurately.

End of day tasks such as sending tracking number to customers and keeping track of orders sent.

Assembly of marketing support materials

Requirements:

Must possess excellent professional phone manners

Must be able to prioritize and multitask

Attention to details

Excellent listening, verbal and writing skills

Clarity and precision are essential qualities needed to perform this position well.

Must have previous experience. File Maker experience a plus.

Monday to Friday 8:30 to 5:00

Base salary + Benefits

Job Type: Full-time

Pay: From $18.00 per hour

COVID-19 considerations:

Our doors are not open to customers. Every employee is required to wear a mask for the duration of the work day. Physical distancing of 6 feet or more.

Salary

$18 - $20 per hour