JW Transport LLC Domestic Operations Planner New Orleans, LA · Full time

Apply for Domestic Operations Planner

With years of experience under the belt, JW Transport offers global market logistics services to companies, arranging all transportation, warehousing and final destination services on behalf of our clients. From end to end, JW Transport acts as an extension of our clients, taking total care and responsibility when it comes to the timeliness and arrival condition of your products.

Duties and Responsibilities:

1. Provides top-tier customer service at each and every interaction with clients, buyers, vendors, and all other shipment participants.

2. Plans truck shipments to end-users, ensuring successful delivery and compliance with KPI requirements.

3. Matches cargo to appropriate trucks, and schedules assets for safe and timely delivery.

4. Sustains enduring relationships with vendors and clientele.

5. Tracks truck locations and progress, advising end-users and clients of shipment status.

6. Monitors consignment inventory, developing and maintaining Excel-based control systems.

7. Assist clients with order status inquiries and special customer needs.

8. Resolves delivery problems efficiently and provides frequent updates to customers.

9. Create draft shipment invoices, identifying costs and income for dissemination to accounting.

10. Performs other related duties as assigned.

Required Skills and Abilities:

· Strong verbal and written communication skills.

· In-depth knowledge of import regulations and procedures is highly preferred.

· Excellent interpersonal and customer service skills.

· Highly organized with strong attention to detail.

· Effective time management skills with ability to prioritize and meet deadlines.

· Strong analytical and problem-solving skills.

· Proficient with Microsoft Office Suite or related software.

Education and Experience:

· Participation in 4-year or 2-year college degree programs, OR 2 years of professional work experience required.

· Previous customer service experience required.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at a time.

Employment Requirements:

· On-site presence at least 4 days per week

· Ability to pass a criminal background and credit check upon hire

· Must be legally authorized to work in the U.S