Just 4 Kids Pediatric Dentistry & Sedation Practice Manager Richmond, VA · Full time

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Company Profile Welcome to Just 4 Kids Pediatric Dentistry, where we create healthy smiles and wonderful experiences! Our mission is to provide exceptional pediatric dental care in a warm, fun, and supportive environment for both our patients, parents and our team members. Why Work With Us? At Just 4 Kids, we believe that work should be as enjoyable as it is rewarding. Our team is made up of passionate, energetic, talented and dedicated professionals who love making a difference in children's lives. We foster a positive, team-oriented culture where employees feel valued, appreciated, and empowered to grow in their careers. What We Offer: A fun and engaging work environment filled with smiles, laughter, and teamwork Supportive leadership that invests in your growth and development A chance to work with an amazing team that feels like family Opportunities for career advancement and continuing education A culture that values work-life balance and employee well-being Our Culture & Work Environment We take pride in maintaining a welcoming, upbeat, and kid-friendly atmosphere. Every day, our staff has the opportunity to positively impact children's dental health while working in a fun and dynamic setting. From celebrating milestones to team-building activities, we know how to mix professionalism with fun! Join Our Team! If you're looking for a rewarding career in a workplace that values you, encourages you, and supports your growth, Just 4 Kids Pediatric Dentistry is the perfect place for you. We invite passionate, talented and enthusiastic individuals to apply and become part of our growing family! Just 4 Kids Pediatric Dentistry – Where a Career Means More Than Just a Job!

Key Responsibilities:

Strategic & Operational Leadership

• Work closely with the Owner/Doctor to achieve the vision and goals of the practice, aligning daily operations with long-term strategic plans.
• Oversee all departments (front office, clinical, billing) to ensure consistent execution of high standards and workflows.
• Maintain full compliance with HIPAA, OSHA, Medicaid regulations, and other governing entities.
• Identify and implement systems and technologies that improve operational efficiency.

Financial Oversight

• Monitor production, collections, and expenses to ensure fiscal health of the practice.
• Collaborate closely with the Assistant Office Manager/Billing Coordinator to manage insurance claims, patient billing, and collections.
• Analyze and report on financial performance, accounts receivable, and key performance indicators.
• Approve budgets, manage vendor contracts, and control overhead costs.

Staff Management & Performance Evaluations

• Recruit, hire, onboard, and manage both clinical and administrative team members.
• Coordinate schedules, time-off requests, and staffing levels to meet production goals.
• Conduct quarterly, semi-annual, and annual performance evaluations for all employees.
• Foster a high-performance team culture through training, accountability, and recognition.

Patient Experience & Quality Assurance

• Ensure patients and families receive exceptional care and customer service at every visit.
• Address escalated concerns or complaints in a professional and timely manner.
• Monitor satisfaction data and reviews to identify and address service improvement areas.

Marketing & Practice Growth

• Lead the planning, implementation, and evaluation of internal and external marketing strategies.
• Oversee new patient acquisition efforts, referral campaigns, and school/community outreach.
• Manage the practice’s digital reputation through review solicitation and social media content.
• Track marketing performance metrics and adjust strategies to meet growth objectives.

Qualifications:

• 3–5 years of dental or medical office management experience (required).
• Proven leadership in managing clinical and administrative teams.
• Proficient in Dentrix, Dental Intelligence, and insurance billing systems (required).
• Strong understanding of Medicaid, PPO, and fee-for-service models.
• Demonstrated experience conducting structured staff performance evaluations.
• Excellent interpersonal, organizational, and problem-solving skills.
• Bachelor’s degree in healthcare administration, business, or related field (preferred).
• Bilingual in English and Spanish is a plus.