Just 4 Kids Pediatric Dentistry & Sedation Front Desk Receptionist and Social Media Coordinator Richmond, VA · Full time

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Company Profile Welcome to Just 4 Kids Pediatric Dentistry, where we create healthy smiles and wonderful experiences! Our mission is to provide exceptional pediatric dental care in a warm, fun, and supportive environment for both our patients, parents and our team members. Why Work With Us? At Just 4 Kids, we believe that work should be as enjoyable as it is rewarding. Our team is made up of passionate, energetic, talented and dedicated professionals who love making a difference in children's lives. We foster a positive, team-oriented culture where employees feel valued, appreciated, and empowered to grow in their careers. What We Offer: A fun and engaging work environment filled with smiles, laughter, and teamwork Supportive leadership that invests in your growth and development A chance to work with an amazing team that feels like family Opportunities for career advancement and continuing education A culture that values work-life balance and employee well-being Our Culture & Work Environment We take pride in maintaining a welcoming, upbeat, and kid-friendly atmosphere. Every day, our staff has the opportunity to positively impact children's dental health while working in a fun and dynamic setting. From celebrating milestones to team-building activities, we know how to mix professionalism with fun! Join Our Team! If you're looking for a rewarding career in a workplace that values you, encourages you, and supports your growth, Just 4 Kids Pediatric Dentistry is the perfect place for you. We invite passionate, talented and enthusiastic individuals to apply and become part of our growing family! Just 4 Kids Pediatric Dentistry – Where a Career Means More Than Just a Job!

Job Title: Front Desk Receptionist & Social Media Coordinator

Location: Just 4 Kids Pediatric Dentistry

Employment Type: Full-Time

Reports To: Office Manager and Assistant Office Manager

Job Summary:

The Front Desk Receptionist & Social Media Coordinator plays a dual role at Just 4 Kids Pediatric Dentistry: delivering excellent in-person patient service at the front desk and managing the practice’s digital presence. Responsibilities include patient communication through Dental Intelligence, social media content creation, and website collaboration. This role supports both patient satisfaction and practice growth through in-office professionalism and online engagement.

Key Responsibilities:

Front Desk & Administrative Duties (Approx. 70%):

• Greet, check in/out patients, and manage appointment scheduling in Dentrix.
• Handle incoming phone calls, emails, and text messages using Dental Intelligence.
• Verify insurance, collect payments, and maintain accurate patient records.
• Assist Office Manager and Assistant Office Manager with administrative tasks.

Social Media & Digital Content Duties (Approx. 30%):

• Create and post engaging content across Instagram, Facebook, and other platforms.
• Capture in-office media (with consent) to highlight team culture, services, and events.
• Respond to messages, comments, and reviews promptly and professionally.
• Track engagement metrics and adjust strategies to increase reach and visibility.
• Collaborate with the website designer to ensure online content reflects the brand's image and goals.

Performance Review Metrics (Evaluated Quarterly):

• Social Media Growth:
• 10%+ increase in total followers across all platforms per quarter
• 5%+ average engagement rate per post
• Content Consistency:
• Minimum 3 unique posts per week
• 1 monthly original in-office photo/video series
• Website Collaboration:
• Monthly updates and coordination with web designer
• 5%+ increase in monthly website traffic driven by social content
• Patient Communication:
• 90%+ response rate to Dental Intelligence text messages within 1 business hour
• Positive tone and patient satisfaction reflected in digital communication

Bonus Structure (Paid Quarterly)

Requirements:

• Minimum 2 years of front office or dental practice experience
• Proficient in Dentrix and Dental Intelligence software
• Strong writing, communication, and social media content creation skills
• Experience with tools like Canva, Meta Business Suite, etc.
• Spanish-speaking is a plus

Benefits:

• Competitive pay
• Paid time off and holidays
• Clinical team jackets provided
• Professional growth opportunities
• Supportive, fun, and collaborative work environment