Founded in 1994, JQ Medical's mission is to help its customers live happier, longer, healthier lives with a world-class customer experience. Our Core Values are the guiding principles that drive our mission.

Job Title: Patient Payment Collections Specialist

Location: Cottonwood Heights, UT

Company: JQ Medical Supply

Job Type: Full-Time

Department: Revenue Cycle

Overview:

JQ Medical Supply, a premier provider of medical supplies, is seeking a dedicated and skilled Patient Payment Customer Service Representative. This position plays a critical role in assisting patients with their billing inquiries, processing payments, and resolving account discrepancies. This position ensures a high level of customer satisfaction by providing clear and professional communication regarding patient balances, insurance coordination, and payment options for Durable Medical Equipment (DME) services.

Key Responsibilities

Patient Billing Support:

·        Answer inbound calls and respond to patient inquiries regarding billing statements, outstanding balances, and payment options.

·        Explain insurance benefits, deductible applications, and patient responsibility for DME services.

·        Investigate and resolve billing discrepancies or disputes in a timely manner.

Payment Processing & Account Management:

·        Process patient payments via credit card, check, or online payment portals.

·        Set up and manage patient payment plans following company policies.

·        Document all patient interactions and payment arrangements in the billing system.

·        Generate and send patient billing and collection statements as needed.

·        Place outbound patient collection calls on delinquent accounts.

·        Manage collection accounts sent to a third party collection agency.

·        Maintain the Patient billing information within the AR Dashboard to ensure patient account balances and credit card information is up to date.

Insurance & Claims Coordination:

·        Verify patient insurance coverage, coverage limits and prior authorization requirements.

·        Request medical documentation from healthcare providers and patients.

·        Assist in submitting prior authorization requests when needed.  

·        Collaborate with the insurance verification and billing teams to clarify coverage, denied claims, and payment applications.

·        Assist patients in understanding Explanation of Benefits (EOBs) and out-of-pocket costs.

·        Escalate complex insurance-related issues to the appropriate department for resolution.

Customer Service & Compliance:

·        Maintain a professional and compassionate approach when handling patient concerns.

·        Follow HIPAA regulations and company policies to safeguard patient information.

·        Identify and report any payment or account irregularities to management.

Qualifications & Requirements

·        High school diploma or GED required, Associate’s degree in healthcare administration or related field preferred.

·        1–2 years of experience in medical billing, patient account services, or customer service (DME experience preferred).

·        Knowledge of medical billing codes, insurance policies, and EOB interpretation.

·        Excellent communication and problem-solving abilities.

·        Proficiency in medical billing software and Microsoft Office (Excel, Word, Outlook).

·        Strong attention to detail and ability to multitask in a fast-paced environment.

Benefits

·        Competitive salary and performance-based incentives.

·        Health, dental, and vision insurance.

·        Paid time off (PTO) and holidays.

·        401(k) with company match.

·        Career growth opportunities within the company.

Join our team and help patients navigate their billing experience with confidence and ease!