Journey, Inc. Cloud Ops Engineer Denver, CO · Full time

Journey is looking for a customer and product-driven Cloud Operations engineer who will help us support our customers and partners. We are looking for an engineer who enjoys exploring the “why” of the product in addition to the “how”. Recognizing that the customer experience is pivotal to the success of a service is also a requirement for this job.


You will interface with our DevOps and Engineering teams, and our Partners - communicating directly with leadership to support Journey Partner operations. You will also support other Journey teams that utilize cloud resources, ensuring smooth, secure, efficient practices and tools. 

 - Defining environment specifications and turning up services

 - Oversee monitoring of the environment

 - Supporting the environment for Journey, our customers, and our partners

 - Responsible for tools for operational efficiency (dashboards, maintenance, monitoring and automated testing scripts.) 

 - Assist as necessary in diagnostic and troubleshooting efforts. 


Must-haves Qualifications:

3+ years of experience having primary accountability for non-trivial production deployments in both the AWS and GCP clouds.   

Experience deploying applications that integrate with cloud relational and/or document databases.

Operating, tuning, maintaining and supporting non-trivial production cloud deployments. 

Nice-to-have Qualifications:

  • Demonstrated experience managing a Terraform environment
  • Demonstrated experience packaging, deploying, and securing Kubernetes applications using Helm, Kubernetes, cloud hosting, tool development.
  • Big data, data warehousing, data engineering, and data analytics
  • Certifications in AWS, GCP, and/or Azure
  • Experience with Agile software development
  • Voice Biometric and/or call center analytics
  • Familiarity with Salesforce, GitHub.

You’ll be a good culture fit here if you can...

  • Experience working in a startup environment
  • Handle a steep learning curve
  • Know what it takes to build, deploy and maintain enterprise-grade SaaS software
  • Are open to sharing your work in progress and receiving feedback
  • Work with abstract ideas and requirements to create concrete solutions
  • There is a steep learning curve here, and for people who get excited by that, there’s no better place to be.

What’s the payoff?

  • Equity
  • 401k
  • 529 College Savings
  • 100% Paid Healthcare
  • Flexible PTO
  • Casual Dress
  • Class A Office - Beautiful space, amazing views, ski/bike tuning available on site - need we say more?
  • ...and - you’ll be part of a team of experts in zero-knowledge identity who are defining a new industry.


$80,000 - $150,000 per year